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CalFresh Customer Service Contacts
CalFresh, also recognized nationally as the Supplemental Nutrition Assistance Program (SNAP), offers essential monthly food benefits to low-income individuals and families, while also delivering significant economic advantages to communities. As California's foremost food assistance program, CalFresh plays a critical role in establishing a reliable safety net against hunger.
Phone Number & Contact Info
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- CalFresh Most Popular Number
- 877-847-3663
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- [email protected]
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- Website
- www.cdss.ca.gov
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- Opening Hours:
- Mon-Fri 9am-5pm PT
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- Mailing Address:
CalFresh Customer Service Overview
CalFresh has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
User Testimonials for CalFresh Support
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Rude service left me without food for a month.
From Robin B Bwp at 2024-07-22 -
Agents provide only information; decisions aren't theirs to make. They assist with guidance on necessary paperwork submission but lack authority to determine benefit approval.
From Aralyn Axh at 2024-02-21 -
Calls and emails ignored, hung up on. They do not care about customers.
From Neve Gemmell at 2020-04-08 -
Terrible tone and no email responses from customer service, unacceptable attitudes.
From dave at 2022-10-11 -
Poor and lazy service with incompetent and rude staff, lacking communication and gaslighting tenants.
From AT at 2023-12-19
Frequently Asked Questions About CalFresh
Explore frequently asked questions about CalFresh to quickly find the information and support you need.
The U.S. Department of Agriculture (USDA), more specifically the USDA Food and Nutrition Service is in charge of the SNAP program nationally. California calls its SNAP program “CalFresh.” California also operates the California Food Assistance Program (CFAP) for immigrants not eligible for federal SNAP benefits.
The federal government underwrites most benefits. In addition to funding most of CalFresh, the federal government determines how benefits change with household incomes and sets other key rules. The state determines some aspects of eligibility and oversees county administration of the program.
CalFresh is federally mandated and in California, is state-supervised and county-operated. CalFresh benefits can help buy nutritious foods for a better diet. CalFresh benefits stretch food budgets, allowing individuals and families to afford nutritious food, including more fruit, vegetables and other healthy foods.
The CalFresh Program, federally known as the Supplemental Nutrition Assistance Program (SNAP), issues monthly electronic benefits that can be used to buy most foods at many markets and food stores.