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Capital One Auto Finance Customer Service Contacts
Capital One Auto Finance is a leading provider of auto loans and financial services, offering competitive rates and flexible terms for new and used vehicles. As a division of Capital One, a top financial institution, it provides innovative financing solutions tailored to meet individual needs, ensuring a smooth and transparent car buying experience. With a user-friendly online application process and tools like the Auto Navigator, Capital One Auto Finance empowers customers to pre-qualify for financing and shop for their perfect car with confidence.
Phone Number & Contact Info
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- Capital One Auto Finance Most Popular Number
- 877-817-7861
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- [email protected]
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- Website
- www.capitalone.com
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- Opening Hours:
- Mon-Fri 8am-9pm ET
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- Additional Contact numbers:
- 800-946-0332 800-689-1789 888-412-7543
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- Mailing Address:
Capital One Auto Finance Customer Service Overview
Capital One Auto Finance has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 19 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Capital One Auto Finance
Customers contact Capital One Auto Finance for various reasons. Most popular of them are questions like "Can I finance a used car with Capital One Auto Finance?", "What is the maximum loan term offered by Capital One Auto Finance?", "What are the eligibility criteria for getting an auto loan with Capital One?".
User Testimonials for Capital One Auto Finance Support
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Poor communication and ineffective resolution when queried about unexpected fees.
From flavia m Jtd at 2024-09-18 -
Ricky acted professionally and provided essential information, yet other managers were argumentative and unhelpful, causing frustration and feeling discriminated against. Lack of resolution led to a decision to leave Capital One.
From Sunni S Kql at 2024-04-19 -
Rude phone agent made the call unpleasant; had to escalate to a supervisor.
From Jessica Hast23 at 2024-10-02 -
Customer service required multiple verification processes, causing delays and frustration. Card locked repeatedly despite assurances, leading to wasted time and effort. No apologies offered throughout the interactions.
From Virginia B Ksm at 2024-05-22 -
Refused to express mail a new card, causing a three-week wait overseas.
From Terry B Ckc at 2024-05-23 -
Non-existent support and difficulty reaching assistance. Took multiple calls before finally receiving help to close the account.
From Marshall L CyborgElfDragon at 2024-05-01
Frequently Asked Questions About Capital One Auto Finance
Explore frequently asked questions about Capital One Auto Finance to quickly find the information and support you need.
If you require additional details, call Capital One Auto Finance Customer Service at 1-800-946-0332. In addition, you shall be subject to all fees, charges, penalties, balance requirements, and other restrictions explained in your account agreements or other Additional Agreements.
On a monthly basis, Capital One Auto Finance notifies credit reporting agencies (CRAs), like Equifax, Experian and TransUnion, that accounts 30 or more days past due are delinquent.
Capital One Auto Finance Inc.
Call 1-800-946-0332 and make a one-time payment or set up a recurring payment plan over the phone. Mail a cashier%s check, money order or personal check, along with the payment coupon in your monthly statement to: Capital One Auto Finance, P.O. Box 60511, City of Industry, CA 91716.