Capital One Credit Card Customer Service Contacts
Capital One Credit Card Company is a prominent financial institution renowned for its wide range of credit card options tailored to meet diverse consumer needs, from cashback and travel rewards to secured cards for building credit. As a leader in the credit card industry, Capital One offers innovative financial products accompanied by digital tools designed to enhance user experience and financial management. Their commitment to customer service and security makes Capital One a trusted choice for credit card users seeking reliable and flexible financial solutions.
Phone Number & Contact Info
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- Capital One Credit Card Most Popular Number
- 800-955-7070
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- [email protected]
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- Website
- www.capitalone.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-955-6600 800-548-4593
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- Mailing Address:
Capital One Credit Card Customer Service Overview
Capital One Credit Card has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Fridays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Capital One Credit Card
Customers contact Capital One Credit Card for various reasons. Most popular of them are questions like "What are the benefits of having a Capital One credit card?", "What is the interest rate on Capital One credit cards?", "Are there any annual fees for Capital One credit cards?".
User Testimonials for Capital One Credit Card Support
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Calls yielded no resolution, only a promise to pass feedback, rendering assistance ineffective.
From flavia m Jtd at 09/18/24 -
Empathetic and professional service by Ricky contrasted sharply with an unprofessional experience marked by combative and argumentative interactions from others, leaving a sense of disappointment and discomfort. Despite repeated validated evidence, unresolved issues persist, culminating in a decision to end my relationship with the company.
From Sunni S Kql at 04/19/24 -
Agent rudeness experienced late night led to a report to customer service and a call with her supervisor.
From Jessica Hast23 at 10/02/24 -
Service required multiple verification processes, causing frustration and repeated denials of legitimate transactions. No apologies were offered for the inconvenience.
From Virginia B Ksm at 05/22/24 -
Refusal to express mail a replacement card left me frustrated, especially as a long-time customer. The standard shipping time is inconvenient, considering I live overseas.
From Terry B Ckc at 05/23/24 -
Confusing contact policy and unhelpful support led to frustration, as representatives turned hostile during inquiries.
From Sig at 10/28/24