Care.com Customer Service Contacts
At Care.com, we specialize in bridging the gap between families and caregivers, providing a trusted platform to find a range of services including child care, senior care, special needs support, pet care, housekeeping, and tutoring. Our platform offers valuable data-driven insights that enable families to refine their search for the ideal caregiver, taking into consideration key factors like payment rates, geographic location, and specific family requirements and circumstances.
Phone Number & Contact Info
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- Care.com Most Popular Number
- 877-227-3115
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- [email protected]
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- Website
- www.care.com
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- Opening Hours:
- Mon-Fri 10am-6pm ET
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- Mailing Address:
- Austin, TX
Care.com Customer Service Overview
Care.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
User Testimonials for Care.com Support
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Customer service guidelines blocked my access unexpectedly after years of membership, despite no prior issues with clients. Resolution is needed urgently.
From Lauren R Imt at 09/19/24 -
Wondering about getting a refund due to age restriction.
From Jaylynn R Hmz at 10/04/24 -
Unable to reach them to resolve subscription issue, lack of work hours info.
From Mariah S Pbw at 08/31/24 -
Immediate refund for recent charges with understanding and a check for older refunds due to policy limits.
From Angela B Ynr at 10/16/24 -
Transferred multiple times, spent an hour with no resolution; advised to email, but it bounced back—frustrating service!
From Baigang Z at 10/03/24 -
Very satisfied with experiences; issues promptly resolved within 24 hours via email with satisfactory results.
From Christine Phillips at 10/18/24
Frequently Asked Questions About Care.com
Explore frequently asked questions about Care.com to quickly find the information and support you need.
All Care.com Premium and Complete subscriptions paid for by credit card automatically renew at the end of each billing term. So, if you signed up for the monthly term, Care.com bills you for another month at the end of the current month.
Additionally, Care.com earns revenue through its Care@Work program, which provides employee benefits for companies, and through placing targeted advertisements on its platform. This multifaceted approach allows Care.com to cater to a wide range of users' needs while securing a steady income stream.
If you're looking for a quick, easy way to hire a caregiver for any of your needs, Care.com can be a good option. With that in mind, on top of the general cost of childcare, some might find the fees associated with a Care.com membership to be too steep, and canceling your membership may be difficult.