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Care.com Customer Service Contacts

At Care.com, we specialize in bridging the gap between families and caregivers, providing a trusted platform to find a range of services including child care, senior care, special needs support, pet care, housekeeping, and tutoring. Our platform offers valuable data-driven insights that enable families to refine their search for the ideal caregiver, taking into consideration key factors like payment rates, geographic location, and specific family requirements and circumstances.

Phone Number & Contact Info

  • Opening Hours:
    Mon-Fri 10am-6pm ET
  • Mailing Address:
    Austin, TX

Care.com Customer Service Overview

Care.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.

User Testimonials for Care.com Support

Frequently Asked Questions About Care.com

Explore frequently asked questions about Care.com to quickly find the information and support you need.