Carnival Cruise Customer Service Contacts
Carnival Cruise Line is a premier cruise operator renowned for offering fun-filled, value-packed cruise vacations perfect for families, couples, and solo travelers alike. Known as "The World’s Most Popular Cruise Line," Carnival operates an impressive fleet of ships that sail to exotic and exciting destinations around the globe, including the Caribbean, Mexico, Alaska, and more. With its signature onboard entertainment, diverse dining options, and plethora of activities, Carnival Cruise Line ensures a memorable vacation experience at sea.
Phone Number & Contact Info
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- Carnival Cruise Most Popular Number
- 800-764-7419
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- [email protected]
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- Website
- www.carnival.com
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- Opening Hours:
- Mon-Fri 9am-10pm, Sat 9am-6pm
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- Additional Contact numbers:
- 800-764-7422 800-929-6400
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- Mailing Address:
- Miami, FL
Carnival Cruise Customer Service Overview
Carnival Cruise has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Carnival Cruise
Customers contact Carnival Cruise for various reasons. Most popular of them are questions like "Are gratuities included in the cost of a Carnival Cruise?", "What is the cancellation policy for Carnival Cruise reservations?", "How Do I Cancel My Carnival Cruise Reservation?".
User Testimonials for Carnival Cruise Support
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Visited the customer service desk three times on the ship to resolve a false charge.
From lst m at 10/23/24 -
Can't reach anyone, filling out forms yields no callback. Want refund instead of another cruise.
From Miriam W Svq at 10/23/24 -
Policy rigidity frustrated me during a medical emergency, unable to transfer funds to a future cruise after surgery proof. A supervisor confirmed only partial refunds were possible, disregarding my health crisis. This cold response cost them a loyal customer.
From Rick L Yoj at 10/25/24 -
Service was exceptional.
From Stephanie Goodfellow at 01/04/24 -
Rude interaction with an agent who hung up when I asked for his name. Received a form letter apology claiming he is "receiving training". They can't locate the staff member who assisted me for 2 months.
From Phil McNulty at 03/20/24 -
Poor service; survey promised but not received.
From David a. Wilson at 05/06/23
Frequently Asked Questions About Carnival Cruise
Explore frequently asked questions about Carnival Cruise to quickly find the information and support you need.
OUR COMMON VISION. Carnival Corporation, parent company of Carnival Cruise Line and other great brands, is the global leader in the cruise industry, leading the way in innovative and sustainable cruising to deliver memorable vacations and build borderless connections.
World's Leading Cruise Lines is a part of Carnival Corporation & plc, the largest cruise vacation company in the world. Our goal is to help guests experience the best vacation possible by visiting the most desirable destinations at an outstanding value across all 9 brands.
It also owns the smaller Half Moon Cay, a resort-like private Bahamian island frequented by its sister cruise company Holland America. Carnival said it intends further to develop Half Moon Cay with an extended beach, more dining options, and a pier that will accommodate the cruise line's largest ships.
Carnival Corporation & plc, Royal Caribbean Cruises Ltd, MSC Cruises SA, Norwegian Cruise Line Holdings Ltd, and TUI AG, Genting Bhd are the top 5 cruise companies in the world in 2021 by the number of passengers carried.