Carvana Customer Service Contacts
Carvana Co., headquartered in Tempe, Arizona, revolutionizes the automotive industry as a leading online retailer specializing in used cars. Famous for its innovative glass tower car vending machines, Carvana stands out as the fastest-expanding digital used car dealership in the U.S.
Phone Number & Contact Info
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- Carvana Most Popular Number
- 800-333-4554
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- Website
- www.carvana.com
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- Opening Hours:
- Mon-Sun 8am-9pm ET
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- Mailing Address:
- 6014 S I-35 Frontage Rd, Austin, TX 78745
Carvana Customer Service Overview
Carvana has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 29%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes and 10 seconds. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Carvana
Customers contact Carvana for various reasons. Most popular of them are questions like "How does Carvana work?", "Where does Carvana deliver?", "What are Carvana's financing options?".
User Testimonials for Carvana Support
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Delayed response from customer support left me waiting beyond promised timeframe, with only voicemail at corporate. Hope for resolution continues.
From LaCasca P at 2024-09-19 -
Experiencing a lack of accountability and unhelpful resolutions from Carvana's customer service with repair cost disputes, leading to added expenses.
From Ali J Gmg at 2024-10-17 -
Offering an exchange through trade-in at a lesser value is frustrating. Unwillingness to cover additional costs for an exchanged car disappoints.
From Sonceria T at 2024-08-21 -
Assured by representative Denise that my name change request was processed, only to find my order canceled minutes later. Feeling misled and seeking a direct explanation for the cancellation.
From Claramae Gji at 2024-09-03 -
The lady assisting during delivery and check pickup was nice and focused on service.
From Julián at 2024-10-25 -
Great customer service experienced with quick direct deposit.
From JENNIFER RIPLEY at 2024-10-20