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CenturyLink Customer Service Contacts
CenturyLink, a leading telecommunications provider, delivers advanced high-speed internet services via fiber-optic and DSL networks. In addition to internet, the company provides digital voice landline and TV solutions tailored for both residential users and small businesses. Committed to enhancing lives through innovative technology, CenturyLink ensures seamless connectivity for both home and office environments.
Phone Number & Contact Info
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- CenturyLink Most Popular Number
- 800-201-4099
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- [email protected]
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- Website
- www.centurylink.com
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- Opening Hours:
- Mon-Fri 8am-6pm CT
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- Additional Contact numbers:
- 833-970-4125 888-218-0467 800-788-3600
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- Mailing Address:
- 11902 Burnet Rd, Austin, TX 78758
CenturyLink Customer Service Overview
CenturyLink has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 5 minutes and 45 seconds. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact CenturyLink
Customers contact CenturyLink for various reasons. Most popular of them are questions like "Is CenturyLink the Cheapest Internet Service?", "How Do I Recover My CenturyLink Account?", "Is CenturyLink Internet Service Any Good?".
User Testimonials for CenturyLink Support
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Tired of repeatedly asking for help due to service disruptions over two months.
From Natassja Grn at 2024-10-14 -
Too many hours on the phone without a solution, it's like waiting forever.
From Debra D Fxu at 2024-09-22 -
Terrible support; unhelpful and non-English speakers. Calls disconnected.
From Mona M Hcv at 2024-08-15 -
Excessive wait times and inadequate initial support knowledge exacerbated frustrations, with reps offering incorrect solutions. Frequent escalation requests were ignored, and agents didn’t review previous chats, leading to repeated inquiries. No response or billing adjustments were given despite significant issues. Simple system reset resolved the problem days later.
From Benjamin H Lkb at 2024-06-15 -
Hours spent with customer service yielded no solutions. Repeated calls to supervisors achieved nothing. Tech visits simply laid wires on the dirt, leaving them vulnerable to theft. Frustrated with the lack of improvement, even the technicians were unhelpful and rude.
From Chris C Mzo at 2024-03-01 -
Impossible to reach a human at CenturyLink, only automated responses, and calls get routed or disconnected. Spent hours without resolution. Forced to switch services due to lack of assistance. Legendary poor service.
From Erik M Hcy at 2024-07-31
Frequently Asked Questions About CenturyLink
Explore frequently asked questions about CenturyLink to quickly find the information and support you need.
CenturyLink, with its strong telecom history, is part of Lumen Technologies. Lumen is a global communications services provider that ignites business growth by connecting people, data and apps—quickly, securely and effortlessly.
The addition of Qwest allowed CenturyLink to become the third largest telecommunications company in the United States, and the largest landline phone provider in the state of Colorado.
AT&T does not own CenturyLink. AT&T and CenturyLink are two different companies.
While Quantum Fiber and CenturyLink are related, they're on different paths. Quantum Fiber is part of the vast fiber-optic backbone, and can deliver amazingly fast speeds, a network with 99.9% reliability* and a totally online experience.