Charter Communications Customer Service Contacts
Charter Communications, Inc., operating under the brand name Spectrum, is a leading broadband connectivity company and cable operator serving millions of customers across the United States. As one of the largest providers, Charter offers a range of services including high-speed internet, cable television, and telephone services. The company is renowned for its significant investments in technology and infrastructure, enhancing broadband service quality and expanding its network to underserved communities.
Phone Number & Contact Info
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- Charter Communications Most Popular Number
- 833-949-0036
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- [email protected]
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- Website
- corporate.charter.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 888-438-2427 888-615-0301 800-581-0081 314-965-0555 888-901-0354 888-715-3291
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- Mailing Address:
- Stamford, CT
Charter Communications Customer Service Overview
Charter Communications has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Charter Communications
Customers contact Charter Communications for various reasons. Most popular of them are questions like "How Do I Access My Charter Communications Account?", "How Do I Switch My Charter Communications Account to Be Paperless?", "How Do I Update Information in My Charter Communications Account?".
User Testimonials for Charter Communications Support
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Lack of clarity and misleading information about promotion eligibility. Feeling neglected as an existing customer when seeking better rates.
From Rob Quinn at 09/18/24 -
Felt cheated out of $95 during a service cancellation call. Experience included a hard sell attempt, despite recent payment. Poor handling left a negative impression.
From Danielle at 09/02/24 -
Useless customer service, can't remove or prorate charges after cancellation attempt.
From Rebecca Woods at 04/16/24 -
Difficulty cancelling the account and cumbersome communication; charged for the full month despite short service duration.
From JW at 01/03/24 -
Refusal to reimburse $200 for damages during troubleshooting. Disappointment.
From Patricia Mack at 02/18/24 -
Lies and unfulfilled promises with no accountability, wasting hours with explanations. Customers not prioritized, only pushed to spend more money.
From Kristy at 12/07/23
Frequently Asked Questions About Charter Communications
Explore frequently asked questions about Charter Communications to quickly find the information and support you need.
Spectrum Business is a division of Charter Communications dedicated to providing superior Internet, phone, and TV services to small businesses across 41 states.
On May 26, 2015, Charter and Time Warner Cable announced that they had entered into a definitive agreement for Charter to merge with Time Warner Cable in a deal valued at $78.7 billion. Charter also confirmed that it would continue with its proposed acquisition of Bright House Networks under slightly modified terms.
11 Charter Communications is a debt collection agency. If you are seeing them on your credit report, it likely means they have purchased your debt from a creditor and are (or will be) attempting to collect it from you.
Verizon Wireless Completes Sale of Spectrum to AT&T (update) | News Release | Verizon.