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Chase Credit Cards Customer Service Contacts
Chase Credit Cards, a prominent division of JPMorgan Chase & Co., offers a diverse range of credit card options tailored to meet various financial needs and lifestyles. From rewards cards that maximize travel benefits and cash back to cards that enhance your shopping experiences, Chase provides exclusive access to exceptional perks and security features. Ideal for consumers seeking reliable and rewarding financial solutions, Chase Credit Cards stand out for their competitive rates, bonus offers, and expansive merchant acceptance.
Phone Number & Contact Info
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- Chase Credit Cards Most Popular Number
- 800-432-3117
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- [email protected]
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- Website
- creditcards.chase.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-493-3319 800-436-7927 800-346-5538 302-594-8200
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- Mailing Address:
Chase Credit Cards Customer Service Overview
Chase Credit Cards has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 9 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact Chase Credit Cards
Customers contact Chase Credit Cards for various reasons. Most popular of them are questions like "What is the credit limit for a Chase credit card?", "What are the benefits of having a Chase credit card?", "What is the interest rate on Chase credit cards?".
User Testimonials for Chase Credit Cards Support
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Numerous calls to the dispute department and presenting clear evidence, including a police report, were met with no support. The lack of investigation and dismissive attitude left us frustrated.
From Josh H Nop at 2024-03-09 -
Policies are overly rigid and unaccommodating for immobile individuals. Customer service and agents at the corporate level and the Babylon branch provide no effective assistance.
From joseph d Jpj at 2024-06-25 -
Uninformed supervisors provided unsatisfactory justifications.
From Christine H Nfa at 2024-08-02 -
Numerous attempts to fix a trust account error went unresolved despite calls, formal complaints, and emails. No response or advisor change despite assurances it would be corrected.
From John N Puu at 2024-05-24 -
Disrespectful and discriminatory service; worst experience with unhelpful support.
From Cesar L Osw at 2024-08-16 -
Long wait times and repetitive explanations without resolution led to frustration.
From Whitney Ltu at 2024-07-02
Frequently Asked Questions About Chase Credit Cards
Explore frequently asked questions about Chase Credit Cards to quickly find the information and support you need.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co.
Based on anecdotal information, Chase generally uses credit data from Experian. However, Chase may opt to review your Equifax or TransUnion credit reports instead depending on which state you live in.
Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432-3117. Go to chase.com/customerservice for call center hours. Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.