Chase Debit Card Customer Service Contacts
Chase Debit Card, offered by JPMorgan Chase & Co., is a widely accepted debit card that facilitates easy access to your bank account for purchases and ATM withdrawals. This card links directly to your Chase checking account, allowing seamless transactions and management via the Chase mobile app and website. With enhanced security features such as chip technology and 24/7 fraud monitoring, Chase Debit Cards offer a reliable and convenient payment solution, making it a top choice for everyday banking needs.
Phone Number & Contact Info
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- Chase Debit Card Most Popular Number
- 877-682-4273
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- [email protected]
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- Website
- www.chase.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-935-9935 877-242-7372
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- Mailing Address:
Chase Debit Card Customer Service Overview
Chase Debit Card has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Fridays, while Monday have the longest wait times.
Top Reasons Customers Contact Chase Debit Card
Customers contact Chase Debit Card for various reasons. Most popular of them are questions like "Is there a fee for using my Chase Debit Card at non-Chase ATMs?", "What fees are associated with my Chase Debit Card?", "Can I use my Chase Debit Card internationally?".
User Testimonials for Chase Debit Card Support
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Emails often met with default form replies, ignoring questions and concerns. Repeated copy-pasted responses show lack of attention. Frustration grows with unresolved issues.
From Lily S Wpj at 11/11/23 -
Not pleasant to deal with, outsourced customer service causes delays and frustration.
From Guest-6085979 at 09/06/24 -
Took over 35 days to close an account, turning it into a nightmare ordeal.
From Guest-5970426 at 07/07/24 -
Agent difficult to understand, system errors caused credit changes, 50-minute wait before speaking to supervisor, unresolved issues with credit balance, $100 change fee, no callback from supervisor, spent extra 45 minutes rebooking.
From Anthony Tang at 08/18/23 -
Terrible service when handling a Zelle issue. Incorrect funds withdrawal despite a representative's assurance they wouldn't be. Support later denied a refund after a verbal promise. Closing my account.
From paula davis at 08/18/23 -
Numerous calls and branch visits later, each representative repeatedly confirmed the funds were being transferred, yet no resolution. Communication lacked consistency, and promises weren't fulfilled, eventually causing late payment issues.
From GetOverIt at 08/17/23
Frequently Asked Questions About Chase Debit Card
Explore frequently asked questions about Chase Debit Card to quickly find the information and support you need.
Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800-935-9935. Go to chase.com/customerservice for call center hours.
Chase cards are credit cards and debit cards on the Visa or Mastercard network.
Based on anecdotal information, Chase generally uses credit data from Experian. However, Chase may opt to review your Equifax or TransUnion credit reports instead depending on which state you live in.
Our many well-known heritage firms include J.P. Morgan & Co., The Chase Manhattan Bank, Bank One, Manufacturers Hanover Trust Co., Chemical Bank, The First National Bank of Chicago, National Bank of Detroit, Washington Mutual, The Bear Stearns Companies Inc. and First Republic.