Chegg Customer Service Contacts
Chegg, Inc., a prominent educational technology firm, operates out of Santa Clara, California, USA. The company offers a broad range of services tailored for students, including assistance with homework, rentals of both digital and physical textbooks, textbook sales, online tutoring, and various other academic support services.
Phone Number & Contact Info
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- Chegg Most Popular Number
- 855-477-0177
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- Website
- www.chegg.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Santa Clara, CA
Chegg Customer Service Overview
Chegg has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 7 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Chegg
Customers contact Chegg for various reasons. Most popular of them are questions like "How Do I Delete My Chegg Account?", "How Do I Cancel My Account with Chegg?", "How Do I Fix an Overcharge on My Chegg Account?".
User Testimonials for Chegg Support
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No phone number available, and cancellation instructions fail.
From Magdalina N at 10/25/24 -
Unauthorized charge demands prompt refund and acknowledgment within 48 hours, with escalation if unresolved.
From Daly C Vle at 07/23/24 -
Lack of knowledge from agents and inability to resolve software issues are significant concerns.
From Lalah Rqz at 08/20/24 -
Assistance requested for subscription cancellation and refund confirmation.
From Dimitry T at 08/24/24 -
Recent experiences with customer service have been disappointing and lacking urgency. Representatives confirmed issues but provided little resolution, leading to no compensation or effective solutions. Suggesting subscription cancellation as a fix is disheartening. Improvements in service are essential to restore customer confidence and prevent them from seeking alternatives.
From Arnab B Bby at 02/13/24 -
Engagement with customer service revealed no confirmation of the actual issue, and one representative deemed the situation abnormal after queries. The suspension of my subscription multiple times within a week lacked explanation.
From Guest-5914284 at 06/10/24
Frequently Asked Questions About Chegg
Explore frequently asked questions about Chegg to quickly find the information and support you need.
(As of press time, Chegg hadn't reported final 2020 numbers.) Its shares, meanwhile, are up 345% since March 18, when the country began to lock down. Chegg is now valued at more than $12 billion. Chegg CEO Dan Rosensweig has profited handsomely.
Financial Highlights and Challenges The reported quarter saw Chegg achieving a non-GAAP net income of $29.6 million, surpassing the estimated $28.95 million. However, the company faced a net loss of $1.4 million, indicating pressures possibly from operational or market-specific challenges.
Chegg has a market cap or net worth of $155.50 million as of October 14, 2024. Its market cap has decreased by -84.92% in one year.
Nathan SchultzPresident and Chief Executive Officer Nathan Schultz is President and Chief Executive Officer at Chegg, Inc.