Chewy Customer Service Contacts
"Discover our online pet supply store, your one-stop destination for all pet essentials, including toys, food, and medicine tailored for a diverse range of animals like dogs, cats, birds, fish, small pets, reptiles, farm animals, and horses. Initially fueled by the founders' personal investments and modest loans, our goal has always been to expand into a leading name in the pet supply industry."
Phone Number & Contact Info
-
- Chewy Most Popular Number
- 800-672-4399
-
- Website
- www.chewy.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Florida
Chewy Customer Service Overview
Chewy has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 33%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Chewy
Customers contact Chewy for various reasons. Most popular of them are questions like "What is Chewy's return policy?".
User Testimonials for Chewy Support
-
Promised shipment split failed; heavy box blocked door. Called for order adjustment without success.
From Rayon Ohm at 07/20/24 -
Attentive service initially, but recent pharmacy order mishandled. Delays, lack of communication, and unfulfilled promises created frustration. Finally resolved, albeit too late for my pet's needs.
From Trish J Gkf at 09/11/24 -
Terrible service experience. Order delayed, charged before shipping.
From Allie A Rrf at 09/18/24 -
Support offers heartfelt gestures like refunds for unused pet food and even sends flowers after a pet's passing, showcasing exceptional care and empathy.
From Guest-5934828 at 06/20/24 -
Appreciated the 10% discount effort, but felt it lacked incentive compared to new customer offers.
From Kgierks at 08/06/24 -
Helpful customer service promptly arranged a replacement order when contacted about shipping delays. Unfortunately, the lack of proactive communication means repeated follow-ups might be necessary.
From Lori B at 10/28/24
Frequently Asked Questions About Chewy
Explore frequently asked questions about Chewy to quickly find the information and support you need.
The company is an online pet supply store that sells everything from toys to food to medicine for dogs, cats, fish, birds, small pets, reptiles, farm animals, and horses. The founders wanted to grow the company into a large business, but began with only their own funds and some small loans.
announced Oct. 26 plans to sell all shares of Chewy Inc. common stock and its related subsidiaries, effectively eliminating Chewy as a subsidiary of PetSmart. The leading US retailer acquired the pet e-commerce platform in May 2017.
In 2017, Chewy was purchased by PetSmart, a retail entity backed by private equity firm BC Partners, for $3.35 billion, which at the time was the largest ever acquisition of an e-commerce business. Following the acquisition, Cohen remained CEO and operated the business largely as an independent unit of PetSmart.