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Chime Customer Service Contacts
Chime® is a fintech firm dedicated to transforming basic banking into an accessible, effortless, and cost-free experience. By collaborating with leading national banks, we provide banking solutions designed to cater to the everyday financial needs of individuals.
Phone Number & Contact Info
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- Chime Most Popular Number
- 844-244-6363
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- [email protected]
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- Website
- www.chime.com
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- Opening Hours:
- Mon-Sat 7am-7pm, Sun 9am-5pm CT
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- Mailing Address:
Chime Customer Service Overview
Chime has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 2 minutes and 38 seconds. The shortest wait times occur on Thursdays, while Saturday have the longest wait times.
Top Reasons Customers Contact Chime
Customers contact Chime for various reasons. Most popular of them are questions like "What is Chime Solutions' mission?", "Where are Chime Solutions' offices located?", "What are the working hours of Chime Solutions?".
User Testimonials for Chime Support
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Contacting customer service was frustrating, speaking to four so-called supervisors who gave unhelpful advice and did not resolve my issue. Despite providing proof of deposit, I received no satisfactory resolution, feeling neither heard nor valued. The experience left me enraged and confused, ultimately requiring legal assistance due to lack of support.
From Rian S Qrq at 2024-07-30 -
Provided personal details like social security number and date of birth, but inability to access account persists. Memory issues complicate resolution, needing urgent assistance to return funds.
From Colleen M Uma at 2024-10-16 -
Good support when updating my phone number.
From Muntrell W Cdd at 2024-10-02 -
Misleading support, closed my card without consent claiming authorization. Incorrectly informed about continued card use; declined at store. Waiting weeks for new card, unable to pay bills or buy necessities. Language barriers with staff. Eight years of loyalty met with frustration and unresolved issues.
From Byron J Uuf at 2024-09-11 -
Assistance with delayed cashier's check clearing, unable to expedite.
From Jillian Wagoner at 2024-10-27 -
Quick, friendly support that makes you feel valued.
From Jennifer at 2024-10-19
Frequently Asked Questions About Chime
Explore frequently asked questions about Chime to quickly find the information and support you need.
Chime was founded by Chris Britt (CEO) and Ryan King (CTO) in 2012 in San Francisco, California as an alternative to traditional banking to serve less affluent communities and people living paycheck to paycheck. The company launched on April 15, 2014, on the Dr. Phil Show.
Is Chime legit? Chime offers online-only financial services in partnership with two banks that are FDIC-insured, so you won't lose your money if either of the banks or Chime goes out of business.
Chime is considered a neo-bank or rather than a financial institution. It partners with two banks to provide its users with no-fee checking and savings accounts, debit cards, and other financial services. Chime makes money by taking a portion of the transaction fees charged to merchants when people use its debit card.
Chime is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A.; Members FDIC.