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Chipotle Mexican Grill, Inc. Customer Service Contacts
Chipotle Mexican Grill, Inc. is a renowned American chain of fast casual restaurants specializing in tacos and Mission-style burritos. Known for its use of high-quality natural and organic ingredients, Chipotle emphasizes food with integrity, focusing on sustainable farming practices and humane treatment of animals. With its innovative approach to fast food, Chipotle offers customizable menu options catering to various dietary preferences, making it a popular choice across the United States and internationally.
Phone Number & Contact Info
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- Chipotle Mexican Grill, Inc. Most Popular Number
- 303-595-4000
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- Website
- locations.chipotle.com
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- Opening Hours:
- Mon-Fri 8am-5pm ET
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- Mailing Address:
- 801 Congress Ave. Ste 100, Austin, TX 78701
Chipotle Mexican Grill, Inc. Customer Service Overview
Chipotle Mexican Grill, Inc. has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Wednesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Chipotle Mexican Grill, Inc.
Customers contact Chipotle Mexican Grill, Inc. for various reasons. Most popular of them are questions like "What are Chipotle's hours of operation?", "What is Chipotle's allergen information?", "What are the ingredients in Chipotle's guacamole?".
User Testimonials for Chipotle Mexican Grill, Inc. Support
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Three instances of unsatisfactory customer service included argumentative responses, blaming the customer, and incorrect orders. A manager once resolved an issue, but subsequent experiences involved accusations and unhelpful attitudes. Ultimately, dissatisfaction and frustration remained with no resolution offered.
From Shirley W Nif at 2024-09-08 -
Disrespectful employee interaction led to me being insulted over the phone and having my call abruptly ended multiple times, leaving me upset and still without my order.
From Kayana Pen at 2024-09-26 -
Long wait times and unhelpful staff, with unresolved refund issues.
From Vinicius Bru at 2024-09-28 -
Call to resolve order issues and request a refund due to missing items.
From Joilita W at 2024-10-18 -
Fine service, but burrito presentation was surprising.
From martin phillips at 2024-10-20 -
Mixed experiences with employees, sometimes feeling rushed or singled out. Overall, satisfaction with the final dining experience.
From Dre at 2024-09-15
Frequently Asked Questions About Chipotle Mexican Grill, Inc.
Explore frequently asked questions about Chipotle Mexican Grill, Inc. to quickly find the information and support you need.
was founded by Steve Ells in 1993. As of 2024, Brian Niccol is the company's Chairman of the Board of Directors and Chief Executive Officer. The top shareholders of Chipotle include Montgomery Moran, Steve Ells, Vanguard Group, and BlackRock. Chipotle Mexican Grill Inc.
In 2006, McDonald divested its stake in Chipotle, allowing the company to operate fully as an independent entity. This move allowed Chipotle to pursue its own growth trajectory and stay true to its core values. Throughout the 2000s and into the 2010s, Chipotle's popularity soared.
In 2006, McDonald divested its stake in Chipotle, allowing the company to operate fully as an independent entity. This move allowed Chipotle to pursue its own growth trajectory and stay true to its core values. Throughout the 2000s and into the 2010s, Chipotle's popularity soared.
Chipotle Mexican Grill, Inc. (/tʃɪˈpoʊtleɪ/, chih-POAT-lay), often known simply as Chipotle, is an international chain of fast casual restaurants specializing in bowls, tacos, and Mission burritos made to order in front of the customer.