Choice Hotels International, Inc. Customer Service Contacts
Choice Hotels International, Inc. is a leading hospitality franchising company, renowned for its broad portfolio of hotel brands ranging from upscale to economy. Established in 1939, Choice Hotels offers travelers a wide array of accommodations through its popular brands such as Comfort Inn, Quality Inn, Sleep Inn, and the Ascend Hotel Collection among others. With over 7,000 hotels across 40 countries, Choice Hotels International leverages its rich history and innovation to provide exceptional value and service to guests worldwide.
Phone Number & Contact Info
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- Choice Hotels International, Inc. Most Popular Number
- 800-300-8800
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- [email protected]
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- Website
- www.choicehotels.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Rockville, MD
Choice Hotels International, Inc. Customer Service Overview
Choice Hotels International, Inc. has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Choice Hotels International, Inc.
Customers contact Choice Hotels International, Inc. for various reasons. Most popular of them are questions like "Do Choice Hotels have accessible rooms for guests with disabilities?", "What Is Choice Hotels’ Cancellation Policy?", "What Is Choice Hotels' Coronavirus or Cancellation Policy?".
User Testimonials for Choice Hotels International, Inc. Support
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Limited assistance from front desk, lack of compensation for inconvenience, and indifferent attitude led to a disappointing experience despite some friendly assistance. Poor follow-up with corporate on resolving issues.
From Mike L Erx at 07/21/24 -
Rude and condescending customer service, unhelpful in resolving refund issues between hotel and Expedia, leading to frustration and a vow to avoid Choice Hotels in the future.
From Guest-5888518 at 05/30/24 -
Unequal and dismissive treatment from staff, difficulties in receiving mail, and discomfort for visiting guests were ongoing issues. An early eviction followed a formal complaint, resulting in heightened frustration.
From josephis W at 07/16/24 -
Rude staff at check-in demanded an unexpected deposit. Customer service struggled to address the pending charge issue with no resolution and poor communication.
From Cindy V Hda at 06/22/24 -
Terrible support experience; reservation canceled without a solution, only advised to contact the bank.
From Sophie Linortner at 06/07/24 -
Terrible email and phone support shows a lack of care for customers.
From Crystal Jackson at 06/28/24
Frequently Asked Questions About Choice Hotels International, Inc.
Explore frequently asked questions about Choice Hotels International, Inc. to quickly find the information and support you need.
Travel Simply The Radisson brands, including Park Plaza, Country Inn & Suites, and Park Inn by Radisson, are owned in the Americas regions by Choice Hotels. Outside of the Americas, the brands are owned by Radisson Hotel Group, an unaffiliated company headquartered in Belgium.
About Choice Hotels® (NYSE: CHH) is one of the largest lodging franchisors in the world. The challenger in upscale and a leader in midscale and extended stay, Choice® has nearly 7,500 hotels, representing more than 630,000 rooms, in 45 countries and territories.
Is Marriott a Choice Hotel? Marriott is not a Choice Hotel. Marriott is its own hotel chain and hospitality company, just like Choice Hotels.
With 22 distinct brands and nearly 7,500 hotel locations worldwide, Choice Hotels® is never far from where you need to be. Whether you're on vacation seeking the next great adventure or heading to a new city on business, you'll find the right hotel for your trip and your budget.