Cincinnati Bell Customer Service Contacts
Cincinnati Bell Inc. is a leading provider of integrated communications solutions in the Greater Cincinnati area, renowned for delivering high-quality internet, phone, and television services. The company, established in 1873, has evolved into a modern fiber technology leader, offering superior broadband and IT solutions to both residential and business customers. With a strong commitment to innovation and customer service, Cincinnati Bell is dedicated to enhancing connectivity and supporting the communities it serves.
Phone Number & Contact Info
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- Cincinnati Bell Most Popular Number
- 888-246-2355
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- Website
- my.cincinnatibell.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Cincinnati, OH
Cincinnati Bell Customer Service Overview
Cincinnati Bell has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Friday have the longest wait times.
Top Reasons Customers Contact Cincinnati Bell
Customers contact Cincinnati Bell for various reasons. Most popular of them are questions like "What services does Cincinnati Bell offer?", "What is Cincinnati Bell's equipment return policy?", "Can I upgrade my Cincinnati Bell services?".
User Testimonials for Cincinnati Bell Support
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POOR SERVICE!!! Had to endure 2 days without service because of non-business days.
From Guest-4554422 at 04/29/23 -
Condescending tone and repetitive troubleshooting before scheduling a technician.
From Jenny G Vaa at 01/29/22 -
Rude technicians. Incompetent service. Needs improvement.
From Martha A Cxn at 12/07/21 -
Knowledgeable and accommodating staff quickly resolved my concerns.
From Guest-2898504 at 09/23/21 -
Terrible service experience with account managers, ignored emails, and calls. Gave up and used another company.
From Robert W Hbd at 07/29/21 -
No response from customer service, leaving us unable to work from home due to lack of internet.
From Christian P Fxj at 09/26/21