My Profile
Citibank Customer Service Contacts
Citi, a global leader in various financial services including consumer banking, capital markets, advisory services, private banking, and treasury and trade solutions, stands out with its historic leadership by CEO Jane Fraser, the first woman to head a major Wall Street firm.
Phone Number & Contact Info
-
- Citibank Most Popular Number
- 800-950-5114
-
- [email protected]
-
- Website
- www.citi.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Additional Contact numbers:
- 800-374-9700 800-274-6660 888-248-4226 888-766-2484 210-677-3789
-
- Mailing Address:
- New York, NY
Citibank Customer Service Overview
Citibank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Citibank
Customers contact Citibank for various reasons. Most popular of them are questions like "Can I access my Citibank (UK) account online?", "What are the fees and charges associated with Citibank accounts?", "What types of accounts does Citibank (UK) offer?".
User Testimonials for Citibank Support
-
Inefficient dispute and fraud department unable to handle simple cases, with questionable acceptance of merchant claims. Poor service led to filing a police report.
From Edward D Ryx at 2024-01-18 -
Long-time customer frustrated by ongoing payment misallocation issues. Multiple calls to support haven't resolved the problem, impacting credit score negatively.
From Carolee H Zoq at 2024-09-30 -
Difficulty communicating with agents who often provide irrelevant responses, resembling interactions with a chat bot.
From Brian E Qth at 2024-09-18 -
Difficulty reaching a human representative is frustrating, especially when needing assistance with the card application process.
From Chika Dmp at 2024-09-18 -
Difficulty reaching a human agent through AVR, which keeps disconnecting after card information.
From Steffanie Uig at 2024-09-23 -
Communication with their support was frustrating, involving a dubious referral to another number. They asked for unnecessary information, refused supervisor access, and minimized concerns without offering proper follow-up. Hours spent just to report potential scam involvement.
From Roy R Jie at 2024-06-25
Frequently Asked Questions About Citibank
Explore frequently asked questions about Citibank to quickly find the information and support you need.
About the Company Today, Citi is one of the world's largest and most widely respected financial institutions. Citi is involved in consumer banking, capital markets, advisory services, markets and securities services, private banking, and treasury and trade solutions.
Citibank is owned by Citigroup, a U.S.-based investment bank and financial services corporation headquartered in New York, NY. Citigroup was founded in 1998 and has owned Citibank ever since. Citibank is the 3rd-largest credit card issuer in the United States, with 79.1 million cards in circulation.
Citi has an employee rating of 3.7 out of 5 stars, based on 32,655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).
As of 2023, Citibank is the fourth-largest bank in the United States in terms of assets.