Citizens Bank Customer Service Contacts
Citizens Bank, headquartered in Providence, Rhode Island, stands as one of the oldest and largest financial services firms in the United States. Established in 1828, it offers a comprehensive range of banking services including personal and business banking, student loans, home mortgages, and investment services. With a robust online presence and numerous branches across various states, Citizens Bank is committed to providing secure and innovative financial solutions to meet the evolving needs of its customers.
Phone Number & Contact Info
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- Citizens Bank Most Popular Number
- 800-922-9999
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- Website
- locations.firstcitizens.com
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- Opening Hours:
- Mon-Fri 7am-10pm, Sat-Sun 9am-6pm ET
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- Additional Contact numbers:
- 800-656-6561 800-684-2222 800-708-6680
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- Mailing Address:
- 4101 Marathon Blvd First Floor, Austin, TX 78756
Citizens Bank Customer Service Overview
Citizens Bank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.
Top Reasons Customers Contact Citizens Bank
Customers contact Citizens Bank for various reasons. Most popular of them are questions like "Does First Citizens Bank offer mobile banking?", "What are the different types of accounts offered by First Citizens Bank?", "What is the minimum balance required for a First Citizens Bank account?".
User Testimonials for Citizens Bank Support
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Grossly incompetent and abysmal service urgently requires review and improved staff training to prevent frustrating experiences.
From NotSo T at 07/27/24 -
Lack of responsiveness and rude behavior from customer service during a fraud issue. Inability to provide updates or information.
From Janaki Y Exg at 05/15/24 -
Low caliber reps and rare reasonable service, with overcharging often avoidable.
From Sherry Rob at 09/04/24 -
Frustrating interactions upset my bookkeeper.
From Charles Fuld at 10/18/24 -
Worst customer service ever; their uninterested tone reveals they truly don't care. Stay away!
From Horus Eye at 10/17/24 -
Rude phone support and unhelpful branch visits regarding a delayed ACH payment.
From Olga Alistratov at 09/25/24
Frequently Asked Questions About Citizens Bank
Explore frequently asked questions about Citizens Bank to quickly find the information and support you need.
RBS ownership In 1996, in conjunction with the acquisition of First NH Bank, the Bank of Ireland gained a 23.5% stake in Citizens, which RBS then acquired two years later to resume 100% ownership.
Following a period of supervisory actions by regulators, the IDOB took possession and closed Citizens Bank during an ongoing examination because FDIC and IDOB examiners found significant loan losses in the loan portfolio.
In addition, Investors Bank, a New Jersey state-chartered bank and wholly-owned subsidiary of Investors, has been merged with Citizens Bank, National Association, (“CBNA”), with CBNA as the surviving bank.