get the app
auth icon

Citizens Bank Customer Service Contacts

Citizens Bank, headquartered in Providence, Rhode Island, stands as one of the oldest and largest financial services firms in the United States. Established in 1828, it offers a comprehensive range of banking services including personal and business banking, student loans, home mortgages, and investment services. With a robust online presence and numerous branches across various states, Citizens Bank is committed to providing secure and innovative financial solutions to meet the evolving needs of its customers.

Phone Number & Contact Info

Citizens Bank Customer Service Overview

Citizens Bank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Wednesdays, while Tuesday have the longest wait times.

Top Reasons Customers Contact Citizens Bank

Customers contact Citizens Bank for various reasons. Most popular of them are questions like "Does First Citizens Bank offer mobile banking?", "What are the different types of accounts offered by First Citizens Bank?", "What is the minimum balance required for a First Citizens Bank account?".

User Testimonials for Citizens Bank Support

Frequently Asked Questions About Citizens Bank

Explore frequently asked questions about Citizens Bank to quickly find the information and support you need.