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Coach Customer Service Contacts
Founded in the heart of New York in 1941, Coach stands as a renowned global fashion brand, distinguished by the visionary guidance of Creative Director Stuart Vevers. Celebrating the bold and inclusive spirit of its birthplace, Coach is committed to crafting high-quality, enduring pieces designed to help express your unique self. With a belief that well-crafted products lead to a brighter tomorrow, Coach continues to inspire individuality and responsible fashion.
Phone Number & Contact Info
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- Coach Most Popular Number
- 888-262-6224
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- Website
- www.coach.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 212-594-1850
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- Mailing Address:
Coach Customer Service Overview
Coach has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 40%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Coach
Customers contact Coach for various reasons. Most popular of them are questions like "What types of coaches does NorthWest Navigator Luxury Coaches provide?", "What is Coach’s return policy?", "What amenities are included in the coaches?".
User Testimonials for Coach Support
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Inconsistent service with limited support options, despite high spending. Receiving poor quality products and struggling to get replacement parts, even when others get them as courtesy, reflects a lack of customer care.
From Guest-5976236 at 2024-07-10 -
No response or solution from support for a faulty product, leaving me frustrated.
From Guest-6157985 at 2024-10-08 -
Communication of itinerary changes was poor, leading to confusion and rushed plans. Service delays and equipment failures caused significant discomfort. Improvements needed for future customer satisfaction.
From Rebecca Yu at 2019-05-11 -
Prompt alternative options and a refund in a timely manner.
From Scott Sellers at 2022-04-23 -
Great customer service enhances the travel experience.
From Sampson at 2019-03-19
Frequently Asked Questions About Coach
Explore frequently asked questions about Coach to quickly find the information and support you need.
Tapestry, Inc. is an American multinational fashion holding company. It is based in New York City and is the parent company of three major brands: Coach New York, Kate Spade New York and Stuart Weitzman. Originally named Coach, Inc., the business changed its name to Tapestry on October 31, 2017.
It is undeniable that Coach bags are a stylish and high-quality choice for anyone shopping for a new handbag, regardless of whether you consider them to be a luxury brand. We would conclude that Coach is, in fact, a luxury brand when you combine innovation, quality, history, and popularity.
A viral TikTok posted by activist Anna Sacks in 2021 alleged that Coach was destroying unsold handbags after finding a shredded-up Coach bag in a landfill in Texas, which the brand is accused of writing off as damaged goods in order to cut taxes.
Who we are. Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Better-made things create a better-made future for all.