Coleman Customer Service Contacts
Coleman Company, Inc. specializes in creating, producing, and distributing a wide range of products for outdoor enthusiasts. Their extensive catalog includes air mattresses, clothing, backpacks, screened canopies, camping kitchens, coolers, power exchange systems, outdoor fireplaces, portable furniture, barbecue grills, hot water equipment, jackets, lanterns, sleeping bags, camp stoves, tents, and waterproof outerwear.
Phone Number & Contact Info
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- Coleman Most Popular Number
- 800-835-3278
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- [email protected]
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- Website
- www.coleman.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Chicago, IL
Coleman Customer Service Overview
Coleman has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 11%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Coleman
Customers contact Coleman for various reasons. Most popular of them are questions like "What is Coleman known for?", "What is the warranty on Coleman products?", "What is Coleman's return policy?".
User Testimonials for Coleman Support
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Worst warranty service experience.
From Thomas B Wax at 2024-05-09 -
Broken GoKart and repeated promises with no follow-through, still unresolved. Multiple contacts attempted, but resolution remains absent.
From Georgia L Flm at 2023-07-26 -
Non-responsive customer care forced chargeback.
From Michelle J at 2024-09-02 -
Customer service center is horrible, and the warranty department is the absolute worst.
From Thomas Blei at 2024-04-05 -
Worst customer service ever, full of lies and yelling, with no communication. Rosie Martinez's behavior unacceptable.
From Denise Daniells at 2024-05-12 -
No action from customer service after multiple contacts regarding warranty inquiries.
From Gemma at 2023-08-18
Frequently Asked Questions About Coleman
Explore frequently asked questions about Coleman to quickly find the information and support you need.
Only some Coleman coolers are still made in the USA, particularly their hard-side coolers. Of the coolers made in the USA, most are made in facilities either in Wichita, KS or New Braunfels, TX. Coleman also manufactures many of their coolers in China and other countries (more on that below).
At Coleman Company, Inc., our leadership is comprised of practitioners who are seasoned in their respective fields. Terry Coleman, PLS, the President and CEO, brings over 40 years of expertise in land surveying, site design, and consulting, ensuring top-tier guidance for the company.
During normal business hours, Mon. -Fri. 9 a.m. to 5 p.m. ET, once an order is placed there is a 30-minute remorse window where you can call customer service at 800-835-3278 to update or cancel your order.
Coleman is a surname of Irish and English origin. The Irish surname is derived from the Irish Ó'Colmáin, Ó'Clumhain, or Mac Colmáin. The English surname is an occupational name denoting a burner of charcoal, or possibly a servant of a person named Cole.