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Comcast Customer Service Contacts
Comcast Corporation is a leading telecommunications and media company headquartered in Philadelphia, Pennsylvania. It stands as one of the largest providers of video, high-speed internet, and phone services in the United States, primarily under the Xfinity brand. Additionally, Comcast owns and operates NBCUniversal, delivering premium entertainment, news, and sports content worldwide. This multifaceted corporation continues to expand its digital services and innovations, catering to a diverse and growing global audience.
Phone Number & Contact Info
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- Comcast Most Popular Number
- No contact number available.
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- [email protected]
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- Website
- corporate.comcast.com
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- Opening Hours:
- Mon-Sat 7am-11pm, Sun 10am-8pm CT
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- Mailing Address:
- Philadelphia, PA
Comcast Customer Service Overview
Comcast has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Comcast Support
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Agents misleading about modem costs and bill increases. Inefficient, as it took weeks to resolve issues, requiring advanced support. Deceptive practices and poor service experienced. Considering switching back to Verizon.
From michelle s Xcs at 2024-10-04 -
Poor communication, misinformation, and unfulfilled promises highlight a frustrating experience with Comcast's customer service. Multiple interactions reveal a lack of accountability and support, ultimately leaving issues unresolved despite assurances, leading to significant dissatisfaction and wasted time.
From Steven Givot at 2023-12-20 -
Talking to a robot computer while seeking information on service restoration.
From Catarino Wcx at 2024-10-13 -
Talking to someone needed for service restoration issue.
From Dreyson Yhx at 2024-10-12 -
Cannot get a response from customer service after multiple calls and attempts to fix the TV issue.
From Dennis S Cij at 2024-10-02 -
Interactions with customer service revealed unapproved charges and relentless upselling efforts, ignoring requests to stop. Attempts to address billing issues were met with invasive questioning and unhelpful responses. Frustrations mounted when repeated contact failed to resolve the discrepancies and unwanted services continued. Customer service proved inadequate, leading to plans of switching providers.
From David K Ahb at 2024-06-21
Frequently Asked Questions About Comcast
Explore frequently asked questions about Comcast to quickly find the information and support you need.
Founded in 1963 as American Cable Systems, and headquartered in Philadelphia, PA, Comcast Corporation is one of the top three leading broadcasting and cable television companies in the world by revenue and includes such large entertainment/broadcasting companies as NBCUniversal (including its theme parks), Xfinity, and ...
As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal).
As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal).
AT&T is the world's largest telecommunications company, and Comcast is the second-largest, so nah, Comcast doesn't own AT&T. Comcast does own Xfinity, though, which is why you may sometimes see it referred to as Xfinity from Comcast.