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Comenity Bank Customer Service Contacts
Comenity Bank is a leading financial institution specializing in branded credit cards and retail banking services. Established as a major provider of private label and co-branded credit cards, Comenity Bank partners with many of America's favorite retail brands to offer consumer credit products that enhance shopping experiences and foster brand loyalty. The bank prides itself on customer-centric solutions and innovative financial services tailored to meet the unique needs of its clients and partners.
Phone Number & Contact Info
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- Comenity Bank Most Popular Number
- 800-675-5685
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- Website
- www.comenity.net
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- Opening Hours:
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- Mailing Address:
- Draper, UT
Comenity Bank Customer Service Overview
Comenity Bank has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 22 seconds. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
User Testimonials for Comenity Bank Support
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Calls repeatedly received from Comenity Bank's customer service agents lacked empathy, and conversations seemed unrecorded, possibly compromising personal data security. Such unresponsive communication made resolving financial issues significantly harder.
From Leah G Yyp at 2022-11-25 -
Stressful interactions with support as they misunderstood issues and failed to resolve them, causing increased frustration. Frequent calls led to further complications instead of solutions.
From Jo Carrion at 2022-11-29 -
Poor service with unknowledgeable agents and continuous delays on refunds.
From Rosanne M Atd at 2022-11-29 -
Difficulty reaching a USA-based English-speaking representative. Payment issues, claiming checks are "lost in the mail".
From Julie S Bki at 2022-11-15 -
Long wait times and poor connections when trying to reach customer support, coupled with additional charges for phone payments, create frustration. Previous experiences with Capital One were more efficient and problem-solving.
From Guest-4174797 at 2022-11-28 -
Nice and understanding lady reissued my card, but email support couldn't comprehend issues, suggesting I call the card's number when I had none. Never heard back.
From Gerald M Jic at 2022-10-26
Frequently Asked Questions About Comenity Bank
Explore frequently asked questions about Comenity Bank to quickly find the information and support you need.
The bank is a subsidiary of Bread Financial, and you will see the Comenity name on credit cards issued by the bank.
No, Comenity Bank is not owned by Capital One, it is a Bread Financial company that mostly issues store credit cards. Capital One, on the other hand, is one of the biggest banks in the U.S., offering a range of financial products and services, including credit cards, auto loans, and savings accounts.
Yes, Comenity Bank is a legitimate financial institution that's been in business since 1989. They currently have over 135 retail partners and over 50 million customers have Comenity retail credit card accounts.
Comenity Bank or Generic may contact you via call, text or email: If your account is past due. In response to account questions or concerns. With marketing and servicing emails.