Con Edison Customer Service Contacts
Con Edison, officially known as Consolidated Edison, Inc., is a leading energy company based in New York City. It provides electric, gas, and steam service to over 10 million people in New York City and Westchester County. Renowned for its commitment to sustainability and innovation, Con Edison plays a vital role in energy management and infrastructure development, ensuring reliable and efficient energy solutions for a diverse range of customers.
Phone Number & Contact Info
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- Con Edison Most Popular Number
- 800-752-6633
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- Website
- www.conedison.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 212-243-1900 866-521-8600
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- Mailing Address:
Con Edison Customer Service Overview
Con Edison has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 15 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Con Edison
Customers contact Con Edison for various reasons. Most popular of them are questions like "Where can I find information about Con Edison rates?", "How do I update my account information?".
User Testimonials for Con Edison Support
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Customer representatives are unhelpful, and calls for assistance are unanswered all day.
From Elwood Xzv at 09/20/24 -
On hold for 30 minutes at 3:25 pm. Calls unanswered.
From Pamela B Tpn at 06/03/24 -
Service transfer process was challenging.
From Maja Ebt at 06/17/24 -
Lack of response and resolution from customer support, despite monthly follow-ups, is unacceptable. Nine months have passed since the claim was filed.
From FRANK G Eqp at 12/27/23 -
Waited over two hours on hold without an answer. Assistance needed urgently.
From Alvino Nse at 07/01/23 -
Difficulty providing meter readings through various options, unhelpful responses to submitted photos, and reluctance to adjust bills based on customer-provided data.
From Robert at 08/15/24
Frequently Asked Questions About Con Edison
Explore frequently asked questions about Con Edison to quickly find the information and support you need.
Founded in 1823, Con Edison has fueled and sustained the growth of Greater New York for nearly two centuries. Today, we operate one of the world's largest energy delivery systems, and provide electric, gas, and steam service for the 10 million people who live in New York City and Westchester County.
Electricity and Gas The electric utility in NYC is Con Edison. If you are new to New York, you can open an account in your name by calling them at 1-212-243-1900 or by applying online. To start an account with Con Edison for natural gas, call 1.212.
Timothy P. Cawley, Chairman, president and Chief Executive Officer, Consolidated Edison, Inc. Michelle O'Connell, president and CEO, Orange and Rockland Utilities, Inc.
Edison International is one of the nation's largest electric utility holding companies, providing clean and reliable energy and energy services through its independent companies.