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Condor Airlines Customer Service Contacts
Condor Airlines, officially named Condor Flugdienst, is a prominent German airline renowned for its economical and efficient service. Founded in 1955, Condor offers passenger flights to an extensive network of international destinations, specializing in leisure routes to the Mediterranean, Asia, Africa, North America, South America, and the Caribbean. With its focus on customer satisfaction and a modern, environmentally friendly fleet, Condor Airlines stands out as a reliable choice for both budget-conscious travelers and those seeking comfortable, long-haul travel options.
Phone Number & Contact Info
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- Condor Airlines Most Popular Number
- 866-960-7915
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- [email protected]
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- Website
- www.condor.com
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- Opening Hours:
- Mon-Fri 8:30am-6pm ET
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- Mailing Address:
- Frankfurt, Germany
Condor Airlines Customer Service Overview
Condor Airlines has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 22%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Condor Airlines
Customers contact Condor Airlines for various reasons. Most popular of them are questions like "What is the baggage allowance for Condor Airlines?", "What are the payment options accepted by Condor Airlines?", "What is the cancellation policy for flights with Condor Airlines?".
User Testimonials for Condor Airlines Support
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Long wait times exceeding 1.5 hours and unclear seat assignment information led to additional charges. Requesting a refund.
From Brian W Aqy at 2024-07-05 -
Rude customer service experienced.
From Yassu S at 2024-05-15 -
Rude agents, delayed baggage, and no response causing stress. Immediate resolution needed.
From Aarthy M at 2023-08-28 -
Extremely unhelpful and condescending support provided no assistance.
From customer at 2024-09-21 -
Received rude customer support and unresolved billing issue after attempting to cancel a flight within 24 hours. Contacted Condor service, provided call details for investigation, but faced demands for immediate payment instead of assistance.
From Zoe Bargel at 2024-06-02 -
Service was fantastic, with commendable cabin attendants. August 7th flight exemplified excellent support. I would not hesitate to recommend.
From Gary at 2024-08-07
Frequently Asked Questions About Condor Airlines
Explore frequently asked questions about Condor Airlines to quickly find the information and support you need.
Condor is a German airline that has been in business since 1955. It was formerly a subsidiary of Lufthansa but is now owned by investment firm Attestor Capital.
Having gone through a major rebrand and a renewed commitment to US destinations, Condor is seasoned with the policies of low-cost airlines such as offering a basic economy fair with no luggage included, paid seat selection, and custom meals for a fee.
IATA Code Description It is a member of the Star Alliance airline alliance.
Our Fleet. With an annual transportation capacity of more than 7 million customers, and around 80 destinations in Europe, Asia, Africa and America, Condor is one of the world's leading leisure airlines. With 9 departure airports in Germany, it is available to customers throughout the country.