Consumer Cellular Customer Service Contacts
Consumer Cellular is a prominent American wireless service provider renowned for its affordable mobile phone plans tailored specifically for seniors and budget-conscious consumers. Known for its award-winning customer service and no-contract flexibility, Consumer Cellular offers a unique blend of value and reliability. The company also partners with top-tier networks to ensure widespread coverage and high-quality connectivity, making it a smart choice for consumers seeking practical mobile solutions.
Phone Number & Contact Info
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- Consumer Cellular Most Popular Number
- 888-345-5510
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- [email protected]
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- Website
- www.consumercellular.com
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- Opening Hours:
- Mon-Fri 4am-11pm, Sat-Sun 6am-7pm ET
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- Mailing Address:
- Scottsdale, Arizona, US
Consumer Cellular Customer Service Overview
Consumer Cellular has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 33%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 1 minute and 52 seconds. The shortest wait times occur on Fridays, while Saturday have the longest wait times.
Top Reasons Customers Contact Consumer Cellular
Customers contact Consumer Cellular for various reasons. Most popular of them are questions like "Is Consumer Cellular the Cheapest Cellphone Service?", "Is Consumer Cellular Cellphone Service Any Good?", "What is the coverage area for Consumer Cellular service?".
User Testimonials for Consumer Cellular Support
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Support depicts one Trade-In Value, but actual value is much less. Go elsewhere as it's not the company it once was.
From Richard K Hah at 10/18/24 -
Horrible experience dealing with customer service, my service was disconnected without clear explanation over incorrect charges. My longstanding cell number was replaced with a made-up one, and unauthorized charges continued post-cancellation. Reaching corporate is challenging, lacking direct contact options. Avoid if you value time and money.
From Guest-6117623 at 09/20/24 -
Agents spoke too quickly to understand instructions, leaving me unable to activate the SIM or log in without being a customer yet.
From Julie L Foa at 10/11/24 -
Quick and courteous response, much appreciated. Far better than previous experiences.
From Kiante Yfl at 09/26/24 -
Helpful customer service clarified that they weren't responsible for the over-data message, confirming I had unlimited data.
From Guest-6169562 at 10/13/24 -
Employees displayed a haphazard and unprofessional approach when dealing with customers. The company refused to provide a recording, citing privacy policy, and was indifferent to the issue.
From John g Msw at 08/07/24
Frequently Asked Questions About Consumer Cellular
Explore frequently asked questions about Consumer Cellular to quickly find the information and support you need.
Consumer Cellular runs on AT&T's network, offering widespread nationwide coverage.
Consumer Cellular Plans. Consumer Cellular runs on AT&T's network (previously T-Mobile's too).
Consumer Cellular was bought out by GTCR for $2.3B on Oct 28, 2020 .
Limited High Speed Data While Consumer Cellular excels in affordability, a notable drawback lies in the limitation on high-speed data. Despite offering a range of data plans, users may encounter slower internet speeds once they surpass their allocated high-speed data quota.