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Copa Airlines Customer Service Contacts
Copa Airlines is a leading Latin American airline headquartered in Panama City, Panama, renowned for connecting passengers to over 80 destinations across the Americas and the Caribbean through its Hub of the Americas at Tocumen International Airport. Established in 1947, Copa Airlines excels in providing top-notch service and on-time performance, making it a preferred choice for regional and international travelers. With a modern fleet and a commitment to customer satisfaction, Copa Airlines continues to be a pivotal player in the aviation industry, offering efficient routes and enhancing connectivity within the Americas.
Phone Number & Contact Info
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- Copa Airlines Most Popular Number
- 800-359-2672
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- [email protected]
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- Website
- www.copaair.com
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- Opening Hours:
- Mon-Sun 6am-10pm ET
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- Additional Contact numbers:
- 786-840-2672
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- Mailing Address:
Copa Airlines Customer Service Overview
Copa Airlines has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Copa Airlines
Customers contact Copa Airlines for various reasons. Most popular of them are questions like "Does Copa Airlines offer special assistance for passengers with disabilities?", "What are the baggage policies of Copa Airlines?", "What is Copa Airlines' cancellation policy?".
User Testimonials for Copa Airlines Support
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Rude and unprofessional interaction from customer service, including yelling and refusal to provide a name, made us feel disrespected.
From Marlon T Bis at 2023-10-05 -
Extreme scammers attempting to extract money in any situation, leaving me considering legal action due to system confusion and lack of support.
From Myori Granger at 2024-08-09 -
Lengthy refund process with unhelpful support, unable to expedite resolution.
From Ed at 2024-08-02 -
No help from customer service, no payment or follow-up received.
From Susan Naqica at 2024-05-30 -
Horrible service with broken promises of vouchers and refunds, inconsistent communication, and unsatisfactory support in Colombia.
From Edwin Ramirez at 2021-06-03
Frequently Asked Questions About Copa Airlines
Explore frequently asked questions about Copa Airlines to quickly find the information and support you need.
Copa Airlines was founded in 1947 as the National Airline of Panama.
From 1992 until 1998, Copa was a part of a commercial alliance with Grupo TACA's network of Central American airline carriers. In 1997, together with Grupo TACA, Copa entered into a strategic alliance with American Airlines. After a year our alliance with American Airlines was terminated by mutual consent.
Copa airlines is apart of star alliance which united is apart of too. In 1998, continental airlines (now united airlines) acquired 49 percent of the airline and then increased it to 51 percent the year later. Since then, copa has adopted a livery and logo similiar to continental airlines. This is why they are similiar.
Flights that apply to redeem tickets in United are flights operated by United, Copa and/or by any other Star Alliance member airline. The operating airline reserves the right to change the routes and/or flights available for ticket redemption without prior notice.