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Costco Customer Service Contacts
Costco Wholesale Corporation, commonly referred to as Costco, is a leading global retailer known for its membership-only warehouse clubs. Offering a wide array of products, from groceries to electronics, Costco provides bulk items at competitive prices, emphasizing value and quality for its members. The company operates hundreds of locations worldwide, fostering a loyal customer base with its unique business model that includes low-cost, high-volume sales. Costco's commitment to customer satisfaction and cost efficiency makes it a standout choice for consumers seeking variety and value in their shopping experience.
Phone Number & Contact Info
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- Costco Most Popular Number
- 800-774-2678
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- [email protected]
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- Website
- www.costco.com
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- Opening Hours:
- Mon-Fri 6am-6pm, Sat-Sun 8am-5pm PT
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- Additional Contact numbers:
- 800-955-2292 800-220-6000
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- Mailing Address:
- Issaquah, WA
Costco Customer Service Overview
Costco has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 43%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 2 minutes and 45 seconds. The shortest wait times occur on Tuesdays, while Saturday have the longest wait times.
Top Reasons Customers Contact Costco
Customers contact Costco for various reasons. Most popular of them are questions like "Is It Possible to Merge Two Costco Accounts?", "What is Costco Travel?", "Can I earn Costco Cash or rewards through Costco Travel bookings?".
User Testimonials for Costco Support
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Helpful service, resolving queries efficiently.
From Guest-5519746 at 2024-01-11 -
Service delays and lack of information about tires. Information retrieval took 20 minutes.
From Guest-2390782 at 2021-01-22 -
No response from Costco regarding discounts or coupons.
From Garry A Tqi at 2020-12-20 -
Feeling frustrated and disheartened by the lack of accountability, communication, and willingness to listen to a long-time customer. A disappointing experience.
From Joe L. at 2024-10-08 -
Abby Ventura Mezan's calmness and kindness, even in a stressful environment, made my experience much easier. Her friendly and efficient service left a positive impression.
From Lise at 2024-09-12 -
Full price refund without hassle, ensuring customer satisfaction. Efficient and smooth service experience.
From Balanced view at 2024-08-15