Cricket Communications Customer Service Contacts
Cricket Communications, now known as Cricket Wireless, is a leading American wireless service provider known for its affordable prepaid mobile plans and widespread network coverage. Renowned for its no-annual-contract offerings, Cricket Wireless operates under the parent company AT&T Inc., leveraging its robust network infrastructure to deliver exceptional service. With its commitment to simplicity and value, Cricket Wireless continues to attract customers seeking reliable cellular service without the complications of traditional phone contracts.
Phone Number & Contact Info
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- Cricket Communications Most Popular Number
- 800-274-2538
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- [email protected]
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- Website
- www.cricketwireless.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 866-384-4425 858-882-6000
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- Mailing Address:
- Atlanta, GA
Cricket Communications Customer Service Overview
Cricket Communications has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Cricket Communications
Customers contact Cricket Communications for various reasons. Most popular of them are questions like "What is Cricket Communications?", "What devices are compatible with Cricket Communications?", "What is the coverage area of Cricket Communications?".
User Testimonials for Cricket Communications Support
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Automated system keeps looping, never connecting to a real person.
From Guest-6160074 at 10/09/24 -
Offered a workaround with a new number and $15 service plan to complete the 6-month requirement for unlocking the phone.
From Gnome Gal at 07/11/24 -
Difficulty contacting support outside of business hours along with unhelpful online chat, leading to unresolved account suspension
From Brittany S Nmu at 08/27/24 -
Polite at first, employees became rude and evasive. Misled about accessory charges, they falsely claimed device protection was mandatory. Calls to customer service confirmed misinformation. Store owner contact only obtained through law enforcement. Strongly urged to report to Cricket Corporation for resolution.
From Christy H Kvx at 12/16/23 -
Disrespectful of time and effort to resolve issues, with music and ads during call waiting. Lacks callback option, agents follow script without actual help.
From Doryce Tep at 07/02/24 -
Payment issues and unnecessary restore fees detract from convenience, causing frustration.
From nancy Trotter at 09/27/24
Frequently Asked Questions About Cricket Communications
Explore frequently asked questions about Cricket Communications to quickly find the information and support you need.
AT&T acquired Leap Wireless International in March 2014, and later merged Cricket Wireless operations with Aio Wireless. Cricket Wireless competes primarily against T-Mobile's Metro by T-Mobile, EchoStar's Boost Mobile and Verizon's Visible in the prepaid wireless segment.
Cricket Wireless's main headquarters is located at 1025 Lenox Park Blvd NE Atlanta, Georgia 30319 US. The company has employees across 6 continents, including North AmericaAsiaEurope.
1-800-CRICKET (274-2538) or 611 from your Cricket phone. Mon – Sat 10am – 8pm EST.
Metro by T-Mobile coverage map Cricket Wireless is owned by AT&T and uses its network — the same towers and the same coverage. Meanwhile, Metro customers use T-Mobile's network.