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Crypto.com Customer Service Contacts
Crypto.com, headquartered in Singapore, is a leading cryptocurrency exchange platform providing a diverse range of financial solutions. These include a user-friendly app, a dynamic exchange, a secure noncustodial DeFi wallet, a vibrant NFT marketplace, and a direct cryptocurrency payment service. As of June 2023, Crypto.com has impressively reached a milestone of 100 million customers globally and has expanded its workforce to 4,000 employees.
Phone Number & Contact Info
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- Crypto.com Most Popular Number
- No contact number available.
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- Website
- en.wikipedia.org
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- 1 Raffles Quay, #25-01 Singapore 048583
Crypto.com Customer Service Overview
Crypto.com has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 14%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Crypto.com Support
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Incompetent service with a useless chatbot, frequent disconnections, and no support ticket system, requiring lengthy problem explanations. Refusal to use email for issue resolution and unhelpful specialists.
From Dylan M Bow at 2024-10-21 -
Immediate response and hassle-free resolution experienced when using customer service chat, needed for 2FA reset and transaction issue resolution.
From Morag Ross at 2024-10-17 -
Gaslighted by support, often avoiding payouts despite following steps.
From Stephen Hoffmann at 2024-10-26 -
Lack of response and assistance from support despite repeated attempts to resolve verification issues. Completely disappointed and considering leaving the service.
From Jules at 2024-01-03 -
Robotic and canned responses from customer service, essentially ghosted.
From Vincent Petro at 2024-10-03 -
Support concocts responses.
From Donald Wesley at 2024-09-14
Frequently Asked Questions About Crypto.com
Explore frequently asked questions about Crypto.com to quickly find the information and support you need.
Crypto.com is operated by Foris DAX Asia, a Singapore-based company that's a subsidiary of Foris DAX MT (Malta) Limited. The company which had 10 million users in February 2021, reported more than 50 million active users as of May 2022 and 80 million users as of June 2023.
Crypto.com also implemented the Account Protection Program (APP) for additional security of user funds. Compared to other cryptocurrency exchanges, Crypto.com is decently secure and trustworthy.
Crypto.com is licensed to operate in the U.S. and 49 states as a money services business.
High Financial Health With a revenue of over $1 billion and significant funding of $393 million, Crypto.com demonstrates financial stability and growth potential, making it an attractive partner for institutions looking to invest in the cryptocurrency industry.