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CVS Customer Service Contacts
CVS Health Corporation, a prominent American healthcare organization, operates several key subsidiaries including CVS Pharmacy, one of the leading retail pharmacy chains; CVS Caremark, a top pharmacy benefits manager; and Aetna, a renowned health insurance provider. Positioned as the second-largest global healthcare company, it trails only behind UnitedHealth Group in scale and operations.
Phone Number & Contact Info
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- CVS Most Popular Number
- 888-607-4287
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- [email protected]
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- Website
- www.cvshealth.com
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- Opening Hours:
- 8:30am-7pm ET
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- Mailing Address:
- Woonsocket, RI
CVS Customer Service Overview
CVS has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 17 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact CVS
Customers contact CVS for various reasons. Most popular of them are questions like "What is CVS?", "Is It Possible to Merge Two Cvs Accounts?", "Is there a CVS loyalty program?".
User Testimonials for CVS Support
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Staff are pressured to perform quickly and efficiently, often jeopardizing patient safety. High workloads and corporate demands lead to errors, causing distress and burnout among pharmacists. Many struggle with the fear of job loss or compromising patient care due to unrealistic targets.
From Zenith H Hdh at 2023-10-27 -
Notification of refill status and pick-up timing has been consistent, but changes to auto refill policy for expensive medicines were not communicated, causing inconvenience. Customers weren't informed, adding frustration to their experience.
From Robert O Uai at 2024-10-12 -
Great and friendly customer service in Tampa, but reaching live support became a challenge with long wait times and unreturned calls. My issue was resolved after speaking with corporate.
From Jerold C Tqy at 2024-06-28 -
Lack of assistance and professionalism from the staff, with visible defensiveness and poor attitude in addressing customer inquiries.
From Jennifer T Ceb at 2024-10-13 -
Terrible customer experience with constant disconnections when lacking an RX number. Eventually reached a representative who was rude and unhelpful, cutting the call abruptly.
From Tracy Yelich at 2024-08-30 -
Confirmed prescription error with customer service, who promised a report, yet left without insulin and $150 poorer.
From Joe Barbera at 2024-09-16
Frequently Asked Questions About CVS
Explore frequently asked questions about CVS to quickly find the information and support you need.
CVS Pharmacy, Inc. is an American retail corporation. A subsidiary of CVS Health, it is headquartered in Woonsocket, Rhode Island. Originally named the Consumer Value Stores, it was founded in Lowell, Massachusetts in 1963.
The first Consumer Value Store (CVS), selling health and beauty products, was founded in 1963, in Lowell, Massachusetts, by brothers Stanley and Sidney Goldstein and Ralph Hoagland.
Description. CVS Health Corporation provides health solutions in the United States. It operates through Health Care Benefits, Health Services, and Pharmacy & Consumer Wellness segments.
While the entire industry faces challenges, CVS is doing better than others. Walgreens' parent company Walgreens Boots Alliance reported U.S. retail pharmacy revenue of $110 billion in 2023, up 1% from 2022, while CVS's pharmacy revenue reached $116 billion in 2023, up 7.5%.