Delta Faucet Co. Customer Service Contacts
Delta Faucet Co., a prominent name in the plumbing industry, specializes in manufacturing innovative residential and commercial faucets and other products for kitchens and bathrooms. Founded in 1954, the company is renowned for its durable designs and advanced technology, including the Touch2O technology that enables touch and voice-activated faucetry. As a subsidiary of Masco Corporation, Delta Faucet Co. continues to offer quality, style, and functionality in all its products, enhancing daily interactions with water in homes and businesses alike.
Phone Number & Contact Info
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- Delta Faucet Co. Most Popular Number
- 800-345-3358
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- Website
- www.deltafaucet.com
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- Opening Hours:
- Mon-Fri 8am-8pm, Sat 9am-6pm ET
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- Mailing Address:
- Indianapolis, Indiana, United States
Delta Faucet Co. Customer Service Overview
Delta Faucet Co. has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Wednesdays, while Monday have the longest wait times.
Top Reasons Customers Contact Delta Faucet Co.
Customers contact Delta Faucet Co. for various reasons. Most popular of them are questions like "Are Delta faucets ADA compliant?", "Do Delta faucets come with a warranty?", "What types of finishes are available for Delta faucets?".
User Testimonials for Delta Faucet Co. Support
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Helpful initially, Delta's customer service has declined, becoming unresponsive and unhelpful. Attempts to address warranty-covered defects met with refusal and blame on maintenance issues, despite evidence showing faults. Frustrating experience.
From Mike B Cgc at 06/17/24 -
Previously, Delta's support was helpful, offering replacements promptly. Recently, unresolved issues arose despite sending evidence, with staff unassisting and dismissive.
From Mike B Cgc at 06/17/24 -
Lack of support in returning an incorrect part suggests indifference towards customer satisfaction.
From Demitra Gqg at 07/10/24 -
Prompt and efficient support, with a replacement part delivered in three days at no cost.
From Guest-6150616 at 10/04/24 -
Assistance was unhelpful, providing multiple incorrect cartridges despite clear evidence. Frustration led to abandoning customer service efforts.
From Caleb J Amo at 08/11/24 -
Exceptional chat representative resolved my issue swiftly after a long phone queue. New part shipped promptly. Thankful for the efficient support.
From David Bernhardt at 10/03/24
Frequently Asked Questions About Delta Faucet Co.
Explore frequently asked questions about Delta Faucet Co. to quickly find the information and support you need.
Delta Faucet Company is a division owned by Masco, which was founded in Detroit in 1929 by Armenian immigrant Alex Manoogian. In 1952, an eager inventor brought Manoogian his latest invention, a one-handled faucet that mixed both hot and cold water with a ball-valve.
You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.
Moen and Delta are not the same company. In fact, these two are strong competitors of each other, being two of the leading independent companies in the United States. They are often compared and contrasted and their products often go head-to-head against each other.
A warranty claim may be made and replacement parts may be obtained by calling 1 800 345 DELTA (3358) or by contacting us by mail or online as follows (please include your model number and date of original purchase):