DexCom Customer Service Contacts
DexCom, Inc. is a renowned leader in the development of continuous glucose monitoring (CGM) systems for people with diabetes. Headquartered in San Diego, California, DexCom's innovative technology aims to improve patient outcomes and reduce the burden of diabetes management through real-time glucose readings and dynamic data insights. Their cutting-edge CGM products are designed to help both patients and healthcare providers in the effective monitoring and management of blood glucose levels, enhancing overall quality of life.
Phone Number & Contact Info
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- DexCom Most Popular Number
- 888-738-3646
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- Website
- www.dexcom.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- San Diego, CA
DexCom Customer Service Overview
DexCom has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 11%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Thursdays, while Monday have the longest wait times.
Top Reasons Customers Contact DexCom
Customers contact DexCom for various reasons. Most popular of them are questions like "What is DexCom?", "How does DexCom CGM work?", "What are the benefits of using DexCom CGM?".
User Testimonials for DexCom Support
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Slow order processing and shipping, taking over a week, is inadequate for urgent needs.
From Guest-6124324 at 09/23/24 -
Totally fed up with customer service. Extremely close to switching.
From william d Nyt at 07/14/24 -
Multi-hour waits on hold, dropped web chats, and untimely callbacks describe an extremely poor service experience.
From Guest-6026724 at 08/03/24 -
Lengthy wait times and being transferred without resolution, followed by unhelpful live chat, left my issue unresolved despite completing all requested steps.
From Krystina C Tdk at 06/09/24 -
Am told by the customer service specialist that delivery would take 3/5 days, but it has not arrived yet.
From Abdul K Esv at 05/16/24 -
Terrible service, unresponsive team even after 48 hours.
From Marc at 10/28/24
Frequently Asked Questions About DexCom
Explore frequently asked questions about DexCom to quickly find the information and support you need.
Largest shareholders include Vanguard Group Inc, BlackRock Inc., State Street Corp, Baillie Gifford & Co, VTSMX - Vanguard Total Stock Market Index Fund Investor Shares, Capital Research Global Investors, Sands Capital Management, Llc, VFINX - Vanguard 500 Index Fund Investor Shares, Fmr Llc, and Geode Capital ...
Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
Dexcom is updating fiscal year 2024 guidance for Revenue and Non-GAAP Gross Profit Margin, and reiterating guidance for Non-GAAP Operating Margin and Adjusted EBITDA Margin at the following levels: Revenue of approximately $4.00 - 4.05 billion (11 - 13% organic growth2)
Company Overview Dexcom is a pioneer in continuous glucose monitoring (CGM). Since 1999, we have developed innovative technology that has transformed how people manage diabetes. Our mission is to empower people to take control of health.