DHGate.com Customer Service Contacts
DHgate.com, known in Mandarin as 敦煌网 (Dūnhuángwǎng), stands out as a prominent B2B and B2C cross-border e-commerce platform based in China. It expertly connects manufacturers with small to medium-sized enterprises (SMEs), streamlining the distribution of a diverse range of manufactured goods directly from suppliers to retailers worldwide.
Phone Number & Contact Info
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- DHGate.com Most Popular Number
- No contact number available.
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- Website
- www.dhgate.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
DHGate.com Customer Service Overview
DHGate.com has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for DHGate.com Support
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Poor customer service made it difficult to find a contact for a missing order.
From Amarjot s Cbw at 09/18/24 -
Difficulty reaching anyone in customer service, only interacting with automated responses, despite multiple attempts to contact them regarding a dispute, has led to frustration and unresolved issues.
From Sevyn Qfx at 10/01/24 -
Contacted customer service to reopen a mistakenly closed dispute for a refund.
From Chery Wcl at 09/23/24 -
Contacting DHGate for assistance can be challenging due to hurdles like needing a return receipt to open a dispute. Days have been spent trying to reach them.
From Marlene S Dyd at 07/11/24 -
Frustrating experience dealing with customer service; seeking assistance felt like a part-time job, leading to giving up and losing money.
From Mack Foster at 10/19/24 -
Unable to find an email to contact them and online options don’t allow speaking with anyone. Frustrating experience.
From Heidi G at 10/08/24
Frequently Asked Questions About DHGate.com
Explore frequently asked questions about DHGate.com to quickly find the information and support you need.
DHgate is a well-known platform, a legit and safe marketplace from where you can buy many different products. After the launch of this online shopping place, many people loved getting their things from here because they had a wide variety of products.
DHgate.com (Chinese: 敦煌网; pinyin: Dūnhuángwǎng) is a Chinese business-to-business (B2B) and Business-to-consumer cross-border e-commerce marketplace that facilitates the sale of manufactured products from suppliers to small and medium retailers.
As a wholesale website, Dhgate is legal and safe to buy from. DHgate website, a reliable and legit connection between buyers and sellers, stands legit and safe. Moreover, it has extensive safeguards and buyer protection techniques to ensure secure trading and transactions.
Most sellers on DHgate are factories or manufacturers, meaning no third parties are involved. This allows the sellers to list their products at cheaper prices. If you buy from retailers, for instance, the price for the same product would be much more expensive since the retailer also adds his earning.