Direct Express Customer Service Contacts
Direct Express is a financial service that offers a convenient, secure way to receive federal benefits via a prepaid debit card, eliminating the need for paper checks. As a U.S. Treasury-recommended service, Direct Express ensures quick and safe access to Social Security, Supplemental Security Income, and other federal payments without a bank account. This solution is ideal for individuals seeking a reliable, electronic method for federal benefit disbursement, providing ease of use through features like online account management and a mobile app.
Phone Number & Contact Info
-
- Direct Express Most Popular Number
- 888-741-1115
-
- Website
- www.usdirectexpress.com
-
- Opening Hours:
- Mon-Fri 7am-7pm CT
-
- Additional Contact numbers:
- 800-333-1795 765-778-6290
-
- Mailing Address:
Direct Express Customer Service Overview
Direct Express has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 40 seconds. The shortest wait times occur on Mondays, while Friday have the longest wait times.
Top Reasons Customers Contact Direct Express
Customers contact Direct Express for various reasons. Most popular of them are questions like "How Do I Recover My Direct Express Account?", "What fees are associated with using Direct Express?", "How do I update my account info with Direct Express?".
User Testimonials for Direct Express Support
-
Still on hold for three days, unable to resolve card issues due to long wait times. Urgently need assistance for locked card.
From Tiffany L Xgc at 09/04/24 -
Waited 58 minutes for a rep. Address verified but card sent wrong. Multiple days without help. Calls ended abruptly. Incorrect delivery led to unauthorized charges. Lost money, account errors, and long resolution time.
From Naba R Eiu at 02/03/24 -
Hanging up during transfer after multiple calls is unacceptable.
From Tiffany L Moq at 08/01/24 -
Excessive wait times and unhelpful responses are frustrating. Poor handling and delays with card issues make the service unsatisfactory.
From Guest-6180569 at 10/17/24 -
No one answers the phone when needed, leaving customers unable to resolve urgent issues.
From Felicity G Bqr at 10/04/24 -
Unhelpful and rude when finally reached, required repeated emailing of personal info without resolution.
From Lee at 10/23/24
Frequently Asked Questions About Direct Express
Explore frequently asked questions about Direct Express to quickly find the information and support you need.
Direct Express® and the Direct Express® logo are registered marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service. The Comerica Bank issues the DirectExpress® Debit Mastercard® under a license from Mastercard International Incorporated.
You have requested to receive certain federal government benefits by a Direct Express® Debit Mastercard® Card (“Card”) issued by Comerica Bank (“us, we”), rather than receiving a check or direct deposit to your checking or savings account. You do not have to accept this benefits card.
According to the class action lawsuit, Conduent and Comerica failed to properly handle Direct Express cardholders' fraud claims. This mishandling allegedly violated the Electronic Funds Transfer Act. Direct Express is a prepaid debit card provided by Conduent and issued by Comerica.