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Direct Express Customer Service Contacts

Direct Express is a financial service that offers a convenient, secure way to receive federal benefits via a prepaid debit card, eliminating the need for paper checks. As a U.S. Treasury-recommended service, Direct Express ensures quick and safe access to Social Security, Supplemental Security Income, and other federal payments without a bank account. This solution is ideal for individuals seeking a reliable, electronic method for federal benefit disbursement, providing ease of use through features like online account management and a mobile app.

Phone Number & Contact Info

Direct Express Customer Service Overview

Direct Express has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 3 minutes and 40 seconds. The shortest wait times occur on Mondays, while Friday have the longest wait times.

Top Reasons Customers Contact Direct Express

Customers contact Direct Express for various reasons. Most popular of them are questions like "How Do I Recover My Direct Express Account?", "What fees are associated with using Direct Express?", "How do I update my account info with Direct Express?".

User Testimonials for Direct Express Support

Frequently Asked Questions About Direct Express

Explore frequently asked questions about Direct Express to quickly find the information and support you need.