Discover Customer Service Contacts
Discover Financial Services is a prominent provider in the financial sector, renowned for managing Discover Bank. This institution delivers a comprehensive array of financial products including checking and savings accounts, digital wallets, personal loans, home equity loans, and credit cards, serving approximately 50 million cardholders worldwide.
Phone Number & Contact Info
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- Discover Most Popular Number
- 800-347-2683
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- Website
- www.discover.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-347-4736 800-347-3085 801-902-3100
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- Mailing Address:
Discover Customer Service Overview
Discover has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 8 seconds. The shortest wait times occur on Wednesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact Discover
Customers contact Discover for various reasons. Most popular of them are questions like "How Do I Update My Account Information with Discover Card?", "What Are Some Reviews for Discover Credit Card?", "Why Was My Discover Credit Card Declined?".
User Testimonials for Discover Support
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Shocking lack of empathy during a customer service experience with Discover. The team acknowledged their ability to resolve the issue but chose not to, showing disinterest in customer concerns and commitment. This disgraceful handling reflects a disregard for customers as individuals.
From Chad D Nfy at 03/01/24 -
Confusing and inconsistent responses, requests for repetitive information, and lack of communication burden customers. Authorization issues remain unresolved, causing financial stress.
From Tamara J Khc at 03/29/24 -
Dispute process seems biased towards merchants over customers, often dismissing consumer evidence. Considered unhelpful in resolving issues.
From Ibojka Friedman at 10/07/24 -
Spoke with Supervisor Eve about an automatic payment issue; told it was my fault despite their error.
From Gustan Cho at 08/14/24 -
Blamed the merchant for rate discrepancies, online support couldn't clarify charges.
From Alice Wang at 05/18/24 -
Professional customer service, quick dispute resolution, easy communication.
From Nancy Brace at 08/28/24