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Disney Cruise Line Customer Service Contacts
Disney Cruise Line, a subsidiary of The Walt Disney Company, offers unforgettable family vacations with a touch of Disney magic. Established in 1996, this cruise line is renowned for its themed ships, exceptional entertainment, and world-class hospitality. With destinations spanning the globe, including the Caribbean, Alaska, Europe, and more, Disney Cruise Line creates memorable experiences at sea for guests of all ages. Each ship boasts unique features like Disney character encounters, Broadway-caliber shows, and themed dining, making it a top choice for family-friendly cruising adventures.
Phone Number & Contact Info
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- Disney Cruise Line Most Popular Number
- 800-951-3532
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- [email protected]
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- Website
- disneycruise.disney.go.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat-Sun 9am-8pm ET
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- Mailing Address:
- Celebration, FL
Disney Cruise Line Customer Service Overview
Disney Cruise Line has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 44%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Mondays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Disney Cruise Line
Customers contact Disney Cruise Line for various reasons. Most popular of them are questions like "What is included in the price of a Disney Cruise?", "What documents are required to board the Disney Cruise?", "Are there laundry facilities available on the Disney Cruise ships?".
User Testimonials for Disney Cruise Line Support
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Difficulty reaching staff on board Disney Magic and poor handling by customer service led to dissatisfaction.
From Leonie T Bro at 2024-09-11 -
Left with no solution after double billing, with support unwilling to offer assistance or provide transportation, only suggesting family intervention.
From Guest-5903934 at 2024-06-06 -
Exceeding expectations with kindness and helpfulness. Great service.
From Guest-6061795 at 2024-08-22 -
Ignored and no contact made after reaching out for assistance.
From Guest-5578760 at 2024-01-30 -
No replacement available for stolen items and no response when reached out for help.
From Nancy N Epk at 2023-01-20 -
Exceptional efforts from crew members who consistently exceed expectations in assisting guests.
From MR at 2023-03-01
Frequently Asked Questions About Disney Cruise Line
Explore frequently asked questions about Disney Cruise Line to quickly find the information and support you need.
On average, you can expect to pay anywhere from $700 to $3,000 per person for a standard 7-night Disney Cruise. However, this price can go up or down depending on the factors mentioned above. Our team has been on two Disney Cruises, one in 2018, and one in 2022 on the Disney Wish.
Disney Cruise Line ships provide luxury, comfort and magical, Disney-only touches like Character Greetings, themed pools, kids' activity clubs, first-run Disney movies and swashbuckling deck parties.
Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2021, it is the second largest cruise line by net revenue.
Disney Magic is a cruise ship owned and operated by Disney Cruise Line, a subsidiary of The Walt Disney Company.