Disney Shopping Customer Service Contacts
Disney Shopping, officially known as shopDisney, is the ultimate destination for authentic Disney merchandise. Offering a diverse range of products from exclusive collectibles, apparel, and accessories to toys and home decor, shopDisney brings the magic of Disney into every home. As a direct subsidiary of The Walt Disney Company, shopDisney provides fans around the globe with an immersive shopping experience that captures the enchantment of Disney's beloved characters and stories.
Phone Number & Contact Info
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- Disney Shopping Most Popular Number
- 800-328-0368
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- Website
- stores.disneystore.com
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- Opening Hours:
- Mon-Fri 8am-12am, Sat 9am-5:30pm, Sun 2:30pm-11pm ET
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- Mailing Address:
- 4015 I 35 N Frontage Rd, San Marcos, TX 78666
Disney Shopping Customer Service Overview
Disney Shopping has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 36 minutes. The shortest wait times occur on Wednesdays, while Thursday have the longest wait times.
User Testimonials for Disney Shopping Support
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Refund took 5 days with no resolution offered, making it seem like my fault.
From Guest-6160370 at 10/09/24 -
Frustrated by customer service language barrier, leading to a partial refund.
From Jamaul Xvb at 04/01/24 -
Available only limited hours on Sundays, customer service left me with unresolved gift card issues.
From Guest-5732472 at 03/24/24 -
Challenging communication with overseas support. Received apologies but no resolution. Items claimed to be shipped yet undelivered, causing frustration and distrust.
From Ellenora Gzy at 03/25/24 -
Terrible support and zero assistance on return/exchange.
From Thomas P Stm at 11/28/23 -
Refund process took excessively long, and no supervisor was available after a long wait. Representative advised contacting the bank, though it was a Disney issue.
From WALTER FIELDING at 10/28/24
Frequently Asked Questions About Disney Shopping
Explore frequently asked questions about Disney Shopping to quickly find the information and support you need.
Two years ago Disney rocked the retail sector with the unexpected announcement that it would close almost all of its iconic Disney Stores to focus instead on online sales.
The Downtown Disney District, a shopping and dining center in Disney's collection of parks and resorts in Southern California, is welcoming a number of new stores and restaurants — some opening just in time for the holiday season.
Q: Can I purchase theme park merchandise online? A: Yes, you can easily shop the largest selection of authentic Disney theme park merchandise via the Disney Store app―or peruse a curated collection online at Disney Store.
PERMANENTLY CLOSED - Disney Store's State Street location offers the latest in official Disney merchandise.