DJI Customer Service Contacts
SZ DJI Technology Co., Ltd., commonly known as DJI, stands as a leading producer and distributor of innovative drone technology. The company specializes in high-quality camera drones and advanced handheld imaging devices, catering to both professional and amateur users globally.
Phone Number & Contact Info
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- DJI Most Popular Number
- No contact number available.
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- Website
- www.dji.com
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- Opening Hours:
- Mon-Fri 9am-6pm GMT
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- Mailing Address:
- Nanshan, Shenzhen, China
DJI Customer Service Overview
DJI has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for DJI Support
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Extremely disappointed with the unhelpful support, never resolving issues or facilitating drone replacement.
From Essie Zlv at 10/03/24 -
Great customer service, but I'm frustrated with my unusable Phantom 3 drone.
From Breydan Voe at 10/09/24 -
Contact needed to address fraudulent charges and account deletion
From Layne S Uzl at 08/01/24 -
No help online or phone; hung up after 1.5 hours waiting without answers.
From Jose A Fyc at 06/01/24 -
No knowledge of returned item status, constant delays for updates.
From Chian-Yih C at 04/17/24 -
Lack of detailed support, leaving me with unusable equipment, and no managerial contact possible.
From Kurt W Gvk at 03/08/24
Frequently Asked Questions About DJI
Explore frequently asked questions about DJI to quickly find the information and support you need.
Chinese drone manufacturer Shenzhen DJI Innovation Technology Company Limited (known simply as DJI) controls over 70 percent of the global drone market, perfectly illustrating the fusion of China's economic ambitions with its strategic military buildup.
Wang Tao, also known as Frank Wang, is a Chinese aerospace engineer and businessman, born in 1980 in Hangzhou, Zhejiang province, China. He is the founder and CEO of DJI, the world's largest manufacturer of commercial drones, and had a net worth of US$4.8 billion as of December 2020.
Headquartered in Shenzhen, widely considered China's Silicon Valley, DJI benefits from direct access to the suppliers, raw materials, and young, creative talent pool necessary for sustained success.
Apple does not own DJI. There has been speculation that Apple is buying DJI but in fact, Apple does not have any direct role in this company whatsoever. However, DJI emulates Apple's ecosystem, and Apple has in fact started selling DJI drones as a simple partnership between the two companies.