Dollar Rent-A-Car Customer Service Contacts
Dollar Rent-A-Car is a renowned car rental company offering affordable and reliable vehicle rental services to travelers across the globe. Established in 1965, Dollar features a wide range of cars to meet various transportation needs, from compact cars for city driving to larger SUVs for family trips. With convenient online booking, numerous locations, and competitive pricing, Dollar Rent-A-Car ensures stress-free car rentals for both business and leisure trips, making it a top choice for savvy travelers.
Phone Number & Contact Info
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- Dollar Rent-A-Car Most Popular Number
- 800-800-4000
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- Website
- www.dollar.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-235-9393 866-434-2226
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- Mailing Address:
- 3819 Presidential Blvd, Austin, TX 78719
Dollar Rent-A-Car Customer Service Overview
Dollar Rent-A-Car has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 30%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 3 minutes. The shortest wait times occur on Fridays, while Wednesday have the longest wait times.
Top Reasons Customers Contact Dollar Rent-A-Car
Customers contact Dollar Rent-A-Car for various reasons. Most popular of them are questions like "What is the minimum age to rent a car from Dollar Rent-A-Car?", "What is Dollar Rent-A-Car's cancellation policy?", "Is there a mileage limit for Dollar Rent-A-Car rentals?".
User Testimonials for Dollar Rent-A-Car Support
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Partial fee reduction offered after unclear fee explanation at pickup, with administrative charges remaining unpaid. Customer service acknowledged the oversight, yet did not fully resolve the issue. Feels like a hidden-fee tactic. Caution advised when renting.
From Rick H Jrq at 10/24/24 -
Limited directions and unclear communication led to long waiting times and confusion about vehicle pick-up; staff was inconsistent with information, and the delay was attributed to third-party overbooking. Requested compensation for the vehicle downgrade and inconvenience.
From Lori G Pvp at 10/13/24 -
Unfriendly and confused workers resulted in a frustrating experience with no response from customer service. Received charges for an unnecessary upgrade and insurance.
From Georgio Fid at 10/08/24 -
Call back request and upload confirmation noted, yet misunderstood damage charges frustrate. Pictures proving pre-existing damages should clarify.
From Igor A Rac at 10/22/24 -
Long wait times for available vehicles, difficulty in reaching human support, and delayed email responses with unsatisfactory resolutions.
From Duncan W Fni at 08/05/24 -
Waiting in line for assistance after website issues, only to be informed they were aware of the problem.
From Bob at 10/16/24
Frequently Asked Questions About Dollar Rent-A-Car
Explore frequently asked questions about Dollar Rent-A-Car to quickly find the information and support you need.
Dollar Thrifty Automotive Group, the former holding company of Dollar Car Rental and Thrifty Car Rental, was acquired by The Hertz Corporation in 2012.
Dollar now operates globally as a well-recognized brand in the rental car industry and is a subsidiary of The Hertz Corporation, headquartered in Estero, Florida.
In November 2012, Dollar, along with sister company Thrifty Car Rental, joined the Hertz family of brands following Hertz's acquisition of Dollar Thrifty Automotive Group, Inc.
Most car rental agencies are owned by one of 3 parent companies (Hertz, Enterprise or Avis/Budget). Hertz owns Dollar/Thrifty, Enterprise owns Alamo and National, Avis/Budget own Payless.