DoorDash Customer Service Contacts
DoorDash is a leading food delivery service that connects people with their favorite local and national restaurants. Through the DoorDash platform, users can easily order food for delivery or takeout with just a few clicks, leveraging the company's innovative logistics technology. Founded in 2013, DoorDash has rapidly expanded to serve thousands of cities across the U.S., Canada, and Australia, making it a go-to solution for convenient dining options and efficient, reliable delivery services.
Phone Number & Contact Info
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- DoorDash Most Popular Number
- 855-431-0459
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- [email protected]
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- Website
- about.doordash.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 855-973-1040
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- Mailing Address:
- San Francisco, CA
DoorDash Customer Service Overview
DoorDash has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 1 minute and 13 seconds. The shortest wait times occur on Sundays, while Monday have the longest wait times.
Top Reasons Customers Contact DoorDash
Customers contact DoorDash for various reasons. Most popular of them are questions like "How Do I Recover My DoorDash Account Access?", "Does DoorDash Deliver to Hospitals?", "How Do I Call DoorDash?".
User Testimonials for DoorDash Support
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Numerous attempts to resolve the issue with multiple agents led to disappointment, broken promises, and no adequate resolution. Frustrated by inadequate support and the forced refund, the situation left me unsatisfied and unheard.
From CAMILLA J Tor at 08/13/24 -
Refusal to refund for misdelivery, with justification being past refunds, cost me $50.
From NaCelease S at 08/06/24 -
Support denial of a refund request after incorrect order delivery.
From AJay Liu at 07/21/24 -
Unable to resolve a spilled food incident, customer service left us frustrated and disappointed. Frequent issues in a high-order area are unacceptable.
From Brandon S Kod at 09/06/24 -
Assistance required in resolving a delivery issue was met with unhelpful guidance, as representatives redirected responsibility elsewhere, despite being provided evidence.
From Candi G Way at 06/04/24 -
Assistance provided promptly, addressing my platform query with clear guidance on background check completion.
From Guest-6157233 at 10/07/24
Frequently Asked Questions About DoorDash
Explore frequently asked questions about DoorDash to quickly find the information and support you need.
Tony Xu cofounded restaurant delivery service DoorDash in 2013 and became a billionaire after its 2020 IPO. He owns 4.6% plus options. Cofounders Andy Fang and Stanley Tang, who Xu met while they were all studying at Stanford, own about 4% each. Xu is the CEO.
General Information. What is DoorDash? DoorDash is a technology company that connects businesses with customers in their area. By facilitating delivery and pickup orders, DoorDash helps businesses reach new customers, increase brand awareness online, and ultimately grow.
Base pay is DoorDash's base contribution for each offer. This will range from $2-10+ when a Dasher chooses to earn per offer, depending on the estimated time, distance, and desirability of the offer.