get the app
auth icon

DSW Customer Service Contacts

Designer Brands stands out as one of the most prominent designers, manufacturers, and retailers of footwear and accessories in North America. The flagship operation, DSW Designer Shoe Warehouse, provides a vast selection of brand name and designer footwear and accessories, encompassing styles from dress to casual and athletic. Established in 1991, the original store was launched in Dublin, Ohio.

Phone Number & Contact Info

  • Opening Hours:
    Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET
  • Mailing Address:
    Columbus, OH

DSW Customer Service Overview

DSW has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 23 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.

Top Reasons Customers Contact DSW

Customers contact DSW for various reasons. Most popular of them are questions like "What is DSW's return policy?", "What is DSW's shipping policy?", "Does DSW offer international shipping?".

User Testimonials for DSW Support

Frequently Asked Questions About DSW

Explore frequently asked questions about DSW to quickly find the information and support you need.