DSW Customer Service Contacts
Designer Brands stands out as one of the most prominent designers, manufacturers, and retailers of footwear and accessories in North America. The flagship operation, DSW Designer Shoe Warehouse, provides a vast selection of brand name and designer footwear and accessories, encompassing styles from dress to casual and athletic. Established in 1991, the original store was launched in Dublin, Ohio.
Phone Number & Contact Info
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- DSW Most Popular Number
- 866-379-7463
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- [email protected]
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- Website
- www.dsw.com
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- Opening Hours:
- Mon-Fri 9am-10pm, Sat 10am-10pm, Sun noon-9pm ET
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- Mailing Address:
- Columbus, OH
DSW Customer Service Overview
DSW has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 20%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 1 minute and 23 seconds. The shortest wait times occur on Tuesdays, while Sunday have the longest wait times.
Top Reasons Customers Contact DSW
Customers contact DSW for various reasons. Most popular of them are questions like "What is DSW's return policy?", "What is DSW's shipping policy?", "Does DSW offer international shipping?".
User Testimonials for DSW Support
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Unacceptable and unprofessional service from disrespectful staff. Never returning.
From Kenley Beq at 10/24/24 -
Trying to contact customer service and FedEx has been exhausting. No response received about missing shoes after several attempts.
From marilyn h Uto at 07/19/24 -
Difficult communication with customer service and needing to repeat myself due to language barriers.
From Diana N Ebv at 07/10/24 -
Speak to a customer representative about my order, canceled twice.
From Gloria B Jny at 07/18/24 -
Quick email responses with varying answers from multiple representatives created confusion and frustration. Initially helpful, the support became inconsistent, leading to stress and wasted time. Consider contacting them by phone or in person.
From Paul H 1079 at 12/09/23 -
Adjustment needed due to store associate not applying 35% NYE discount on red shoes.
From Caress Kje at 12/29/23
Frequently Asked Questions About DSW
Explore frequently asked questions about DSW to quickly find the information and support you need.
DSW Designer Shoe Warehouse With thousands of shoes for women, men and kids in more than 500 stores in the U.S. and Canada, DSW is all about the thrill of finding the perfect shoe at the perfect price.
Designer Brands, parent company of DSW and The Shoe Company, works to advance empowerment of individuals by removing barriers and helping them put their best foot forward in the diverse communities in which we live, serve, and work.
DSW is a controlled subsidiary of Retail Ventures, a publicly traded company on the New York Stock Exchange under the symbol “RVI.” We own many trademarks and service marks.
Designer Brands on Thursday reported fourth quarter and fiscal year 2022 financial results. For the quarter, net sales decreased 7.5% to $760.5 million, while comparable sales decreased 5.5%. For the full year, net sales increased 3.7% to $3.3 billion, while comparable sales increased by 4.4%.