eBay (UK) Customer Service Contacts
eBay (UK) is a leading online marketplace that enables individuals and businesses to buy and sell a wide variety of goods and services. Established as the British arm of the global eBay platform, it offers a user-friendly interface and a secure environment for transactions. With its vast inventory ranging from electronics and fashion to collectibles, eBay UK caters to diverse shopping needs, making it a prime destination for millions of UK shoppers seeking convenience, variety, and competitive prices.
Phone Number & Contact Info
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- eBay (UK) Most Popular Number
- 0800 358 6551
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- [email protected]
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- Website
- www.ebay.co.uk
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- Opening Hours:
- Mon-Fri 8am - 10pm, Sat-Sun 9am-6pm
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- Mailing Address:
eBay (UK) Customer Service Overview
eBay (UK) has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 14%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 88 minutes. The shortest wait times occur on Tuesdays, while Monday have the longest wait times.
Top Reasons Customers Contact eBay (UK)
Customers contact eBay (UK) for various reasons. Most popular of them are questions like "How Do I Report a Seller on eBay (UK)?", "How do I get a refund from eBay (UK)?".
User Testimonials for eBay (UK) Support
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Call back requests, emails, and messages yielded no resolution, despite promising refunds after confirming fraudulent activity. Screen shots and evidence provided were disregarded. eBay representatives repeatedly sided with the seller, and options to contact them for help vanished. No accountability or clear communication—frustrating and financially damaging experience.
From David F Eus at 2022-08-19 -
Non-existent support makes contacting eBay impossible.
From Paul at 2024-07-21 -
PayPal's customer service has been much better than eBay's.
From Tony Edwards at 2021-02-24 -
No support to address unfair negative feedback affecting reputation.
From Simon rolley at 2023-10-19 -
Unhelpful support, favoring buyers, left my son without assistance after item damage.
From Mrs Mac at 2021-02-27 -
Quick to favor buyers and least helpful when appealing by phone, support talks at what you should offer.
From Bella at 2020-12-08
Frequently Asked Questions About eBay (UK)
Explore frequently asked questions about eBay (UK) to quickly find the information and support you need.
eBay UK Ltd. owns and operates an online marketplace. The Company provides a controlled venue to buyers and sellers for the exchange of products and services such as coins, collectibles, computers, memorabilia, stamps and toys, as well as concert, and sporting tickets.
EBAY (UK) LIMITED.
eBay Store on ebay.co.uk ebay.co.uk is an international eBay site meant for sellers and buyers from Great Britain. Private sellers can subscribe to the Basic eBay Shop.
Hotham House is a commercial building in Richmond, in the London Borough of Richmond upon Thames, and the UK headquarters of eBay and Gumtree. It is situated on the eastern side of the River Thames, east of Corporation Island, at the junction of the A305 and A307.