Eddie Bauer Customer Service Contacts
Eddie Bauer is a renowned American outdoor brand established in 1920, offering premium-quality clothing, accessories, and gear designed for an active lifestyle. Known for its innovative approach to outdoor apparel, Eddie Bauer caters to enthusiasts of activities like hiking, camping, and fishing. With a commitment to durability and comfort, their products combine practicality with style, making Eddie Bauer a trusted name in outdoor adventure gear.
Phone Number & Contact Info
-
- Eddie Bauer Most Popular Number
- 800-426-8020
-
- Website
- www.eddiebauer.com
-
- Opening Hours:
- Mon-Fri 9am-5pm ET
-
- Mailing Address:
- Bellevue, WA
Eddie Bauer Customer Service Overview
Eddie Bauer has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 10%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 2 minutes. The shortest wait times occur on Tuesdays, while Thursday have the longest wait times.
Top Reasons Customers Contact Eddie Bauer
Customers contact Eddie Bauer for various reasons. Most popular of them are questions like "What is Eddie Bauer's return policy?", "What is the Eddie Bauer rewards program?", "What payment methods does Eddie Bauer accept?".
User Testimonials for Eddie Bauer Support
-
Must wait 7 business days for a refund after conflicting shipping info. Forced to reorder and face the same issue. Customer service offers scripted responses, lacking traceability, escalation, or problem resolution. Asking if they can help further is frustrating when nothing has been done.
From Martin H Rsn at 07/16/24 -
Policy inflexibility and unhelpful guidance for returns; refuses refund despite clear receipt policy, suggesting a distant store visit.
From Renee W Zcd at 10/03/24 -
Placed on hold for 11 minutes, then treated disrespectfully with no resolution offered. Told the issue didn't start at their store.
From Kevin E Vhq at 04/30/24 -
Agents confirmed I'd receive a cheque for an item not received, but it never arrived. After missing the claim window, I was reassured again by customer service, still with no results three months later. They are untrustworthy.
From Mike B Ylw at 06/29/24 -
Friendly service rep initially helpful, instructing to mail the item for a refund. However, coat returned due to expired warranty despite 'Lifetime Guarantee.' Email follow-up resulted in a $30 voucher, highlighting inconsistency in policy.
From Ellen S Srh at 05/22/24 -
Received conflicting shipment updates; first promised delivery by February 9th, then informed of out-of-stock status on February 13th, eventually promised by February 20th.
From Jessica D Uwm at 02/13/24