EL Al Airlines Customer Service Contacts
El Al Airlines, officially known as El Al Israel Airlines Ltd., is Israel's flag carrier, renowned for its exceptional safety and security measures. Established in 1948, El Al offers international passenger and cargo services to over 50 destinations worldwide, connecting Israel with major cities across Europe, North America, Africa, and Asia. Known for its high-quality customer service, El Al Airlines consistently ensures a comfortable and efficient travel experience, making it a top choice for travelers to and from Israel.
Phone Number & Contact Info
-
- EL Al Airlines Most Popular Number
- 800-223-6700
-
- [email protected]
-
- Website
- www.elal.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Center District, Israel
EL Al Airlines Customer Service Overview
EL Al Airlines has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 40%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of 4 minutes. The shortest wait times occur on Mondays, while Friday have the longest wait times.
Top Reasons Customers Contact EL Al Airlines
Customers contact EL Al Airlines for various reasons. Most popular of them are questions like "Do I need a visa to travel to my destination with EL AL Airlines?", "What is EL AL's frequent flyer program?", "Is there a special assistance for passengers with disabilities?".
User Testimonials for EL Al Airlines Support
-
Exceptional professionalism and attentiveness demonstrated by the flight crew, particularly steward Gilad Yanay, who resolved issues effectively, made the experience smooth and pleasant.
From Whitfield Iqr at 08/10/24 -
Friendly and helpful staff made the experience pleasant. Happy to share positive feedback.
From Jaykob Mxb at 07/31/24 -
No response from customer support for booking changes.
From Peter T Rms at 06/04/24 -
Assistance during boarding to ensure seating was appreciated, but a delay in providing aid after a spill and lack of follow-up caused discomfort. Compensation is requested for stress and inconvenience.
From MosheandMichele A at 03/31/24 -
Contacting multiple channels for assistance resulted in long wait times, but eventually speaking with a representative provided the needed voucher information.
From Yekaterina R Vks at 11/30/23 -
Long waits and wrong transfers made contacting support hard. With my age and vision, online options were tough. Apologies from reps without help added to the frustration.
From David M Fkq at 12/19/23