Elephant Insurance Customer Service Contacts
Elephant Insurance is a customer-centric auto insurance company renowned for its affordable coverage options and robust policy features. Established in 2009 as a subsidiary of Admiral Group plc, a leading insurer in the UK, Elephant offers a variety of insurance products including car, motorcycle, and home insurance, tailored to meet the diverse needs of its policyholders. With a strong online presence and a focus on technology-driven solutions, Elephant Insurance emphasizes convenience, efficiency, and excellent customer service, making it a preferred choice for insurance in the digital age.
Phone Number & Contact Info
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- Elephant Insurance Most Popular Number
- 866-423-8920
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- Website
- www.elephant.com
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- Opening Hours:
- Mon-Fri 8am-10pm, Sat 9am-5:30pm, Sun 10am-6:30pm ET
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- Additional Contact numbers:
- 877-321-2094
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- Mailing Address:
Elephant Insurance Customer Service Overview
Elephant Insurance has an overall customer service rating of 3 out of 5. Their rate for resolving issues is 50%, and customer sentiment is mostly dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Elephant Insurance
Customers contact Elephant Insurance for various reasons. Most popular of them are questions like "What discounts are available for Elephant Insurance policyholders?", "What is the coverage area for Elephant Insurance policies?", "What payment options are available for Elephant Insurance policies?".
User Testimonials for Elephant Insurance Support
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Difficulties faced connecting with a representative, instructed to email for cancellation, and inability to stop auto pay.
From cinda d Mct at 06/22/24 -
Difficulties canceling insurance with no contact number and feeling ignored by unresponsive service
From Denise M Mrq at 03/07/23 -
Joshua Kloet provided exceptional assistance, going the extra mile and keeping me informed throughout.
From Paulene Antonio at 10/08/24 -
Charlotte provided exceptional service, making the insurance process easy and personalized. She truly cares about customers, going above and beyond with thoughtful gestures. Thank you, Charlotte.
From Thomas Henry at 10/18/24
Frequently Asked Questions About Elephant Insurance
Explore frequently asked questions about Elephant Insurance to quickly find the information and support you need.
The parent company of Elephant Insurance, Admiral Group, is rated “A+” Superior rating by A.M. Best insurance rating organization.
Elephant Insurance has been in business since 2009 and is headquartered just outside of Richmond in Henrico, Va. The company typically offers cost-effective rates to its policyholders and a wide range of discount opportunities.
In light of Elephant's A+ rating from the Better Business Bureau (BBB), though, drivers from these states may want to explore the options from this insurance provider.
Elephant insurance is not owned by Allstate. Elephant is a subsidiary of the Admiral Group, one of the U.K.'s leading insurers. It was founded in 2009 and has its headquarters in Richmond, Virginia. Elephant insurance is not owned by Allstate.