Empower Customer Service Contacts
Our team collaborates with both private clients and organizations of varying scales to provide tailored investment strategies, wealth management services, and retirement planning solutions. Included in our offerings is the complimentary Dashboard™, designed to give everyone a straightforward and transparent view of their current financial status and future financial trajectory.
Phone Number & Contact Info
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- Empower Most Popular Number
- 877-630-4015
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- [email protected]
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- Website
- www.empower.com
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- Opening Hours:
- Mon-Fri 9am-5pm MT
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- Additional Contact numbers:
- 855-756-4738 855-855-8005 877-694-4015 800-695-4952 877-630-4015 800-719-9914 855-468-4141
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- Mailing Address:
- Greenwood Village, CO
Empower Customer Service Overview
Empower has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 13%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Empower Support
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Customer service displayed a "not my problem" attitude and couldn't provide information about the official death certificate, handled by a third party.
From Sanaa Ibf at 04/10/23 -
Customer service takes a month to respond via fax and lacks online communication options, which shows a lack of value.
From Unhappy Customer at 08/20/24 -
Told different things by customer service and given excuses repeatedly, still unable to access funds. Filled out lengthy forms multiple times, sought help from a banker, and faced issues with app setup.
From Amy at 08/30/24 -
Crappy customer support and murky fee setups make handling pension funds difficult.
From Jennifer Goodman at 07/05/24 -
No answers after hours of calls and lack of detail tracking between calls.
From Aaron Boruff at 06/20/24 -
Customer service lacks knowledge and seems indifferent, with no call backs following complaints and no direct transfer to higher-ups.
From Kaci Calvanese at 08/06/24
Frequently Asked Questions About Empower
Explore frequently asked questions about Empower to quickly find the information and support you need.
We work with individuals and all sizes of organizations to offer investment, wealth management and retirement solutions, along with the free Empower Personal Dashboard™, so everyone can have a clear and simple understanding of where their finances are today and where they're headed.
Empower is a legit financial advisory firm. The fee-free cash account and financial analysis tools are also the real deal. Anyone who wants to analyze their spending habits, track their net worth, and do some retirement planning might check out Empower.
Empower charges an $8** auto-recurring monthly subscription fee to use the platform. The subscription fee is automatically debited from your linked external bank account every month.
Is Empower a good company to work for? Empower has an overall rating of 4.2 out of 5, based on over 2,164 reviews left anonymously by employees. 85% of employees would recommend working at Empower to a friend and 85% have a positive outlook for the business.