Enterprise Rent-A-Car Customer Service Contacts
Enterprise Rent-A-Car is a premier global car rental company offering a wide array of vehicles and services to meet all your travel needs. Renowned for their exceptional customer service and comprehensive fleet selection, Enterprise makes car rental seamless and stress-free, whether for business or leisure. With numerous locations across the world, they provide convenience and accessibility for travelers seeking reliability and quality. Their commitment to innovation and sustainability ensures a modern, customer-focused experience in every interaction.
Phone Number & Contact Info
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- Enterprise Rent-A-Car Most Popular Number
- 800-264-6350
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- [email protected]
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- Website
- www.enterprise.com
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- Opening Hours:
- 24 hours, 7 days
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- Additional Contact numbers:
- 800-307-6666 800-261-7331 866-674-6222
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- Mailing Address:
- 816 Colorado St, Austin, TX 78701
Enterprise Rent-A-Car Customer Service Overview
Enterprise Rent-A-Car has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of 10 minutes. The shortest wait times occur on Tuesdays, while Friday have the longest wait times.
Top Reasons Customers Contact Enterprise Rent-A-Car
Customers contact Enterprise Rent-A-Car for various reasons. Most popular of them are questions like "Where can I find the nearest Enterprise Rent-A-Car location?", "What are the requirements to rent a car?", "What is the minimum age to rent a car?".
User Testimonials for Enterprise Rent-A-Car Support
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Terrible service at Vallejo location, with ignored calls and rude staff. Given wrong contact info and unhelpful responses. Vacaville and Napa locations were hospitable and provided assistance for car swap.
From BC O at 2024-10-09 -
Rude treatment and lack of resolution efforts define my experience with customer support. Despite multiple attempts to contact both local and corporate offices, including calls and emails, no one responded. Assurances from agents were unmet, leading to unresolved issues and unauthorized charges. Overall, a deeply disappointing experience with no follow-up for resolution.
From Lisa N Vin at 2024-03-13 -
Rude staff failed to follow through on promised manager callbacks, despite multiple requests and escalations. The experience was unprofessional, lacking accountability and resolution. Do not recommend due to poor customer service.
From Jack F Rzi at 2024-06-07 -
Indifference to customer needs and pushing unnecessary insurance create frustration. Refusal to handle cancellations by phone forces inconvenient office visits. Managerial contact is elusive. Worst experience!
From Samuel S Wez at 2024-08-15 -
Rudeness and condescension marked the interaction, worsened when expressing dissatisfaction. Calls to Enterprise went unanswered, confirming their poor customer service reputation.
From Roc Zxg at 2024-09-12 -
Unhelpful staff and lack of manners made the experience frustrating, leading us to choose a different company.
From Roc Zxg at 2024-09-11
Frequently Asked Questions About Enterprise Rent-A-Car
Explore frequently asked questions about Enterprise Rent-A-Car to quickly find the information and support you need.
Unlike the Budget vs. Avis argument, Enterprise and Hertz are not the same company. Instead, they're direct rivals.
Unlike the Budget vs. Avis argument, Enterprise and Hertz are not the same company. Instead, they're direct rivals.
To account for Renter potentially incurring additional amounts owed under the rental contract, at the time of rental, renters will be required to provide a deposit between $200 and $850 depending on the rental location and class of vehicle rented.