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E.ON Customer Service Contacts
E.ON is a leading global energy company, specializing in renewable and conventional power generation, electric distribution, and innovative energy solutions. Based in Essen, Germany, E.ON focuses on advancing energy networks and providing sustainable energy solutions to millions of customers worldwide. With a strong commitment to reducing carbon emissions and promoting energy efficiency, E.ON is at the forefront of the energy transition, shaping a future-oriented energy market.
Phone Number & Contact Info
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- E.ON Most Popular Number
- 0345 0520000
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- Website
- www.eon.com
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- Opening Hours:
- 24 hours, 7 days
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- Mailing Address:
- Essen, Germany
E.ON Customer Service Overview
E.ON has an overall customer service rating of 2 out of 5. Their rate for resolving issues is 13%, and customer sentiment is dissatisfied. When calling, customers experience an average hold time of 33 minutes. The shortest wait times occur on Thursdays, while Wednesday have the longest wait times.
User Testimonials for E.ON Support
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Inadequate training of newer customer service agents affects platform reliability, leading to poor handling and negative business impacts. Unacceptable charges for unqualified leads harm our reputation.
From AZ F at 2024-10-23 -
Rude and unhelpful representative made communication difficult with long interruptions and elevated tensions.
From Steven B Ula at 2024-09-27 -
Trying to reach customer service for days without any response.
From Ben P Scf at 2024-06-14 -
Easy communication and efficient query resolution make interactions seamless.
From Hannah Lewis at 2024-09-24 -
Unprofessional and rude agents provide inconsistent information about refunds, leading to frustration after multiple follow-ups.
From Nuggers at 2024-07-11 -
Shocking queries and support experience, inconsistent final bills, and unhelpful customer service responses.
From Duchess at 2024-07-16
Frequently Asked Questions About E.ON
Explore frequently asked questions about E.ON to quickly find the information and support you need.
As one of Europe's largest operators of energy networks and energy infrastructure and a provider of innovative customer solutions, the E. ON Group is helping to shape the energy transition across Europe. Our map shows a selection of our locations, our subsidiaries, and business units across Europe.
Is E. ON a private or public company? E. ON is a Public company.
Every day we are dedicated to Making New Energy Work. Fearlessly breaking ground. Innovatively driving digitalisation. And sustainably powering what's next.