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Epson Customer Service Contacts
Epson, officially recognized as Seiko Epson Corporation, stands as a leading Japanese electronics multinational, renowned globally as one of the top producers of innovative printers, as well as a broad range of equipment related to information and imaging technologies.
Phone Number & Contact Info
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- Epson Most Popular Number
- 800-533-3731
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- Website
- epson.com
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- Opening Hours:
- Mon-Fri 6am-8pm, Sat 7am-4pm PT
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- Additional Contact numbers:
- 562-276-1300
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- Mailing Address:
- Suwa, Nagano, Japan
Epson Customer Service Overview
Epson has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 0%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
Top Reasons Customers Contact Epson
Customers contact Epson for various reasons. Most popular of them are questions like "How Do I File a Complaint with Epson?", "How Do I Get Technical Support with Epson?".
User Testimonials for Epson Support
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Ridiculous customer service requiring taking time off work due to limited support hours. Long waits, tedious process, and warranty issues falsely claimed. Epson insisted on voiding warranty despite using OEM ink, leaving an unresolved $800 problem.
From Michael S Txt at 2024-07-24 -
Contacting Epson support was necessary due to an ink pad service alert, even after replacing it.
From Ethel B Ktc at 2024-05-17 -
Poor customer service with constant runarounds and unfulfilled repair promises. Technicians frequently change, and access to managers is restricted. Escalated complaints take days, with unresolved issues persisting.
From Tim G Son at 2024-08-05 -
Slow response and follow-up from Epson support, with no resolution offered for my printer repair issue.
From Tim G Son at 2024-08-02 -
Bad attitudes from tech support representatives and incorrect information led to no solution; resolved the issue independently after an hour.
From Tima C Qzf at 2024-05-30 -
Wouldn't repeat my phone number and hung up three times. Claimed no CD tray on XP8700, but found under Tray 2. Representative not suitable for any company.
From Daryn W at 2024-07-15
Frequently Asked Questions About Epson
Explore frequently asked questions about Epson to quickly find the information and support you need.
Although Seiko Group Corporation (f/k/a K. Hattori, Hattori Seiko, and Seiko Holdings) and the key members of the Hattori family still hold approximately 10% of the outstanding shares of Seiko Epson, the company is managed and operated completely independently from Seiko Group.
In 1975, Epson (Son of EP or Electronic Printer) was formally established as the next generation of printers based on the EP-101. The debut of the Epson EX-1, a dedicated accounting computer billed as the world's smallest office computer.
Epson embarked on its journey as a watch parts manufacturer on the shores of Lake Suwa in Japan in 1942. Over the past 80 years the company has evolved to be a world-leader in innovation and technology.