Etsy Customer Service Contacts
Etsy, Inc., a renowned US-based online marketplace, specializes in a diverse array of unique and handcrafted products, ranging from jewelry and apparel to home decorations and religious artifacts. Additionally, it serves as a hub for artists and crafters, offering a vast selection of craft supplies and tools. This platform caters to those seeking distinctive items across numerous categories, including bags, furniture, toys, and art.
Phone Number & Contact Info
-
- Etsy Most Popular Number
- No contact number available.
-
- Website
- www.etsy.com
-
- Opening Hours:
- 24 hours, 7 days
-
- Mailing Address:
- Brooklyn, New York, NY
Etsy Customer Service Overview
Etsy has an overall customer service rating of 1 out of 5. Their rate for resolving issues is 17%, and customer sentiment is very dissatisfied. When calling, customers experience an average hold time of less than a minute.
User Testimonials for Etsy Support
-
Poor response from customer service with no real investigation, leaving my livelihood impacted. No integrity on Etsy's part.
From Cassandra T Vok at 2024-03-02 -
Immediate rejection of appeals with robotic responses and lack of protection as a customer are disheartening, leaving issues unresolved and communication closed.
From Nesanel Qsy at 2024-09-15 -
Account closure inquiry and request for clarification from the support team.
From khadija e Ufb at 2024-09-13 -
Support team member Red helped unban my account quickly and was polite and helpful.
From Spencer at 2024-08-16 -
No clear way to complain or address issues, lacking accountability and support.
From Jo at 2024-10-16 -
Contacting Etsy can be frustrating, with prolonged wait times and hoops to jump through. Service feels inadequate, especially when resolving payment issues.
From chantelle simone at 2024-10-24
Frequently Asked Questions About Etsy
Explore frequently asked questions about Etsy to quickly find the information and support you need.
Etsy, American e-commerce company, founded in 2005 by entrepreneur Rob Kalin and partners Chris Maguire and Haim Schoppik, that provides a global Internet marketplace for handmade and other wares. The company's headquarters are in Brooklyn, New York.
Esty Inc. owns Etsy and is considered its parent company. The founders of Etsy, Robert Kallin, Chris Maguire, Haim Schoppik, and Jared Tarbell, launched the website in 2005. Etsy planned to go public as early as 2010, but this was delayed till 2015 when they sold 13.3 million shares.
Founded in 2005, Etsy is headquartered in Brooklyn, NY with additional offices in Dublin and Mexico City. As of December 31, 2023, our marketplaces connect 9 million active sellers – including 7 million on Etsy.com, 80% of whom are women – and 96 million active buyers in nearly every country in the world.
While the vast majority of products and shop owners on Etsy.com are legitimate, it's still possible to get scammed by fraudulent sellers (and buyers). Etsy scams are similar to other scams you might find on online marketplaces such as Facebook Marketplace, eBay, and OfferUp.